Burger King

The girl at the drive thru was rude as all get out. She had nothing but an attitude. The order was incorrect it was like they didn't even follow what was on the order. She even refused the second drink that we bought. Stay away from this place and find something better. I have never seen anyone so disrespectful

Worst customer service is not enough to describe what happened to my family and I today at the drive thru of Burger King site located at 2150 Valley Ave Winchester VA 22601. After we decided to end up an argue over a silly coupon and pay the bill in full, the manager made it even worse by yelling, throwing the credit card in my face in addition to slamming the window and using multiple time the F.. word in-front of 4 kids. We drove off and later found that they charged us already. What a shame!!!

STAY AWAY AT ALL COSTS! Worst service I've ever had. The cashier actually looked like he wanted to kill the customers in front of me because they didn't speak English and he couldn't get their order right. I also saw him scratching his head and face before touching peoples orders without gloves on. Disgusting, and terrible location.

If you like poor service this is the place for you. They made an honest mistake by not putting cheese on a sandwich. I brought it to their attention and was met "you have to pay for it" I was asked when they were ringing me up if I wanted cheese...yes!! Instead of slapping a piece of fake cheese on the burger and calling it a day, the manager escalated it to a refund of the whole order by informing me it wasn't free for her, and it would not be for me either. They lost about $8.00 in product because of a total refund of the $16 I paid for 3 sandwiches and 2 drinks over a simple piece of cheese that cost them .15 cents if that!! Good job Burger King! This isn't the first time this place has given poor service to me but this is the first review of them as I'm not going back ever again. The employees choose to work there, own the mistake a take care of it is all I wanted...nothing more!

The worst BK I have ever eaten at in my life. I will never go back to this place. Employees have dirty long finger nails and obviously they don't wash their hands. I ordered a whopper and I said no pickles, they repurpose one that they had sitting for a long time, then removed the pickles and added more ketchup and mayo. The sandwich was flat like a pizza. They need to enforce fresh food service and hygiene.

discusting! I wish I could do 0 stars! there receipt is always broken. my chicken sandwich was hard and no toppings. theyre so rude to theyre customers. they were also very rude to us, they start yelling at us for no reason. never going back!

This is one of the worst burger kings over ever seen, went there at about 10pm on 11/9/22 and whoever was behind the speaker said "I'm closing alone tonight it will be 15 minutes before I can make your order" then when I said "okay that's fine" he was huffing and puffing into the mike saying "oh my god" under his breath and just being generally unpleasant would highly recommend spending your money somewhere they aren't gonna treat you like garbage.

Terrible service overall. I use to work in fast food I know the tips and tricks to bring food back to life. Sometimes you can't bring food back to life this unfortunately was one of those times. I was so dissatisfied with what I got I had contacted the manager. Looking at my food I told him that my food was burnt and nasty. The manager proceeds to cut me off and say everything is made fresh after 9 pm. Insured me that my food was not burnt and was not disgusting. You be the judge if you'd eat this food at this quality. Me personally I will go out of my way to go to a different location if I want Burger King.

Staff is rude. Food generally cold. My order this morning was given to the car in front of me then taken back. I asked if she got me a fresh bag and of course she said yes. She didn't have time to do that. Major health concerns. Will not go again.

My fiancé and I came here for lunch because I wanted a burger, so we got two Whopper Meals. We get in our car to look at the burgers and they had no cheese and we're BURNT. I went back in to get new burgers and even our new burgers were very burnt. I was very disappointed and frankly I did not eat my whole burger because of the burnt taste. They were so understaffed and the drive through lady was yelling about the soda machine. I also saw quite a few employees have their masks below their noses or under their chins. I would not recommend this Burger King to eat at.