AutoServ Of Tilton

I had the BEST experience buying my new Telluride! My salesman, Daniel Irving, was super patient as I had a lot of wants and was kind of nervous to make the commitment to a new car. They ordered me the car of my dreams and I'm so in love with it! They have a wonderful cafe to hang out in or grab a bite while you're doing paperwork they even have an onsite gym you can use while you get any work done on your car. I also get free state inspections for the lifetime I own the car. Would highly recommend giving Daniel a call! Tell him Hi for me ‍

Worst service department ever. I've dealt with three different service advisors between the regular service department and the quick express.
I don't know where they get these people but truly the worst customer service ever. Rude, could care less.
I'll never come back here now that my service plan is up.

Each time I arrived in the Service department I was ignored for 10+ minutes and treated very rudely. After standing there that long, you already start to hate the place. After a very non-informative meeting it was time to wait. Every worker walking by me that whole time looked like they hated their lives. Hours later I'm told I need a cat-back exhaust system to the tune of $2,678. I freak out and do research online, decline. Going to a local small garage I saved $2,158, paying just $520. On top of that, AutoServ got my name wrong -and- my phone number wrong. I will NEVER EVER EVER go to the dealership again.

I had such an amazing experience at AutoServ that I just HAD to go back ! Daniel Irving was my salesman both times and he never fails to meet my needs !! I didn't spend all day at the dealership and they made sure to give me updates with every step of the buying process. Thank you to Daniel I was able to upgrade my 2016 Kia Forte for a new 2020 Kia Forte that I absolutely LOVE !!! Not only that but he and the sales team did their best to keep me in the same price range that I was in before. Definitely 10/10 for my experience

In December, I brought my 2015 Jeep Wrangler in because the check engine light had been on & off consistently.

On the order from December 12, 2017, it says a litany of things which include, but are not limited to a "cyl 4 misfire Previously had coil and plug swapped to different cylinders. Removed cams checked lifters and rockers in intake and exhaust...etc."

I had to come back after driving at least one hundred miles to make sure the light didn't come back on. It didn't, and I finally was able to return at the end of December (maybe January), and had to go to the "quick service" side because I did not have an appointment.

While there I complained that my car was not driving properly and "felt weird". I stated it feels like its taking a minute to "catch" when I put my foot on the gas and it's lagging a little bit. I thought I did not get an oil change, but the guy checked and said I did. I was sure that was not the case because of how the car was responding. Instead of taking a look further, the man focused on the level of tint on the windows and how he "cannot inspect it" because of the windows - even though I have brought it there to be inspected for the life of ownership and it has been passed. I left with it not inspected or check for the problem I actually complained about and went elsewhere.

When I went on March 2, I was told, first by Chris that there's "no way they touched the hose that is leaking because what they worked on is no where near it". He also told me with an attitude that "I don't have to have it worked on here, and that I can have it towed to where I want it worked on". I called a mechanic I trust and he said there's no way it was not something to do with them taking the engine apart in December (remember, it was "running funny" when I went to the quick service). It's not under warranty and I was not told why or given any alternative except "you don't have to get it worked on here" with a noticeable attitude. He spoke to me like I didn't know what I was talking about.

I then asked to speak to his manager, Joe. Joe came out and instead of repeating the whole thing I said "are you aware fo what is going on with my Jeep so that I don't have to repeat the whole thing AGAIN?" He stated he was very aware and is not willing to do anything because it is "not their responsibility" and he is not willing to do anything to help defray the cost because damage "just happens" to those hoses. He was rude, short and not even considerate of the amount of time I spent in service that day (I waited an hour and a half and had to go get an update myself-the guy who checked me in left without handing me off to anyone).

I realize it's business for you, and you have to meet your bottom line, but the way in which I have been treated consistently in Service makes me wonder. Jessica knows my other experiences and they have been undesirable. This is my third time in service and each time it has gotten progressively worse, and I've been spoken to like I don't know what I am talking about. I'm not stupid, I'm not incompetent, and I am extremely disappointed that I was treated this way. My son also has a vehicle that we purchased through you and he is in need of an oil change, but I am EXTREMELY reluctant to even bother coming there ever again.

I am being held responsible ($495) for something I have been told by two different licensed and experienced mechanics is likely not "just due to the weather conditions in NH (as stated by Chris)." I complained in January that something was wrong and it was dismissed, now it is worse and I am expected to bear the responsibility.

When I emailed my complaint, I got a call from Joe. He repeated how it was not under warranty and I was out of luck, but in the future I can call him before I come in...I'm unclear what that has or will solve.

The owner did reach out and said:
"Our service departments handle in access of 3500 repairs per month and customer satisfaction is always most important to all of us at AutoServ but we understand that on occasion there may be some misunderstanding. Owning an automobile, which is a necessary evil, is costly and we understand that but parts fail, so I wanted to reach out to you personally, after researching your issue, to express my gratitude for your business and my hope that we can come to some sort of common ground".

No common ground was reached. Apparently because of the shear volume of vehicles services per month and because I'm one person complaining, I 'misunderstood'. Okaayyy!

I did take it to a person I trust and after all of that, it is the FACTORY clamps, not a split in the hose. I think it cost all of $20. Side note, all that work was done on my car and the air filters were not changed.

Sub par service department to say the least.

Thoughts? Just bought a 2018 Nissan from autoserv of Tilton... they delivered the car Friday and it was dirty. I called my salesman that I really like! He told me to bring it in on Monday and they would take care it. So I sat there from 10-1 and this is what it looks like?!

I bought my car used from Autoserve in December for 11,000$ with 80,000 miles on it and I was told there was nothing wrong with it and the prior owner barely drove it. 6 months later I had a problem with it that costed $500 to fix. The fix was something it should not have needed and The problem was not caused by anything I did. This place will also do everything they can to get as much money out of you as they possibly can.

Every time I come I'm ignored for at least 10 minutes before someone says are you being helped. Every single time I say they put the mileage in the system wrong they say they'll change it yet never do. Their prices are friggin ridiculous and I only come here because VW had yet to "release" the type of oil my car needs. Ine guy was charged $10 for a tire rotation and I was charged $25. Unreal. Wicked ripoff and poor customer services!

I will be posting my review on each of these dealerships because they are all under the same management. We came 2 hours away and not a very welcoming dealership. Told what price looking for but kept giving us overpriced vehicles and not a lot of selection as requested. Eager to get us out the door so they could go home for the night. Overheard them turning away customers and management telling the salesman to get us out of there so they can go home! We had a car to trade in and money down with good credit so they just didn't care. I would highly recommend going somewhere else.

The gentleman that greeted me when I drove my truck in for service exceeded my expectations. He quickly found my service paperwork, wrapped my seat in plastic and passed the torch. Sharon in service was very helpful and got my exhaust issue squared away and fully covered by the warranty even including a fully covered rental for the day while my truck was being worked on. I also had a good egg & sausage croissant at the diner inside the shop Tuesday morning while they determined the cause of the exhaust issue. Amber at the on site rental car agency (Enterprise) was very professional and upgraded me to a nice F150. Overall I had a great experience and feel satisfied with the service department at this dealership.