Young's Appliances

No guidance during the sale of washer/ dryer re where to put punch outs. Not knowledgeable about their products.
Hard to contact after the installation. Dryer sensor never worked properly.

Completely unimpressed with the lack of enthusiasm the minute we walked in, looking to purchase a washer and dryer package.

Two associates, male and female, sitting at their desks, and we hardly got a hello the minute we walked in. As if that wasn't awkward enough, neither one of them stood up to come and introduce themselves and find out if we needed any assistance. Fine, I'll keep looking, no worries.

When I finally ask, from across the room, if I could get some assistance, the gentleman I was "yelling" out to wasn't even the one to stand up and come and help - he sends Carla. Definitely didn't get that warm & fuzzy feeling from her either. Seemed more so as if we were bothering her.

Go to ABT in Glenview. Worth the drive.

Guy at Young's has been 110% helpful with a stove I didn't even buy from them. He went out of his way when he could have just easily turned me away. They have the knowledge or the right contacts that can help finish the job. I will go back there to buy from them just for the sheer fact that I know I will get the proper service and assistance you will not get at a big box store
*cough cough- Home Depot

I purchased a dryer. It was delivered and installed promptly and efficiently. I've called them 4 times since, speaking to the both the store and their service department regarding switching the way the dryer door opens. I have yet to receive a call back with any kind of resolution. I now have a kitchen remodeling project under way. There is zero chance of Young's getting my Appliance business. I'm very disappointed in their customer service. I thought they were better than this.

I was referred to Young Appliance's from our contractor who is remodeling our kitchen. I stopped in to inquire about purchasing a wall mounted hood range, dishwasher and microwave that I found on their website, which I mentioned to the reps when I visited the showroom. The two sales reps were not helpful and not very busy. The male rep ignored me completely. I left after about 25 minutes and will buy the appliances elsewhere.

We just built a new house. We purchased all of our appliances and most of our furniture at Young's. We also do most of our purchasing for our business there. Not sure that will continue after this. Our buying experience was amazing. Chris in the appliance department is wonderful to work with and I can't recommend him enough. Furniture has also been great. However, the service department leaves something to be desired. Our brand new oven was making a loud squealing noise whenever it was heating up. Christ got me in touch with the service department quickly. The technician called and talked with me about what we think is going on and he ordered the part. However, we scheduled for him to come out at 9am and when he didn't show up by 9:20 I texted him to see if he was still coming. He said he wouldn't be out until the afternoon. I explained that I had stayed home from work for the appointment. He then called me and became angry and said he never said 9am and now he wouldn't be here at all today. I asked why as a few minutes ago he said he'd be here in the afternoon. He said, "I don't have time for this," and said I would now have to wait until next week for him to come out. He was yelling, rude, and extremely unprofessional. We called the service manager and she said she could send out a different technician but was unsure when and clearly did not believe us. So buyer beware; buying is the easy part. Just hope you don't ever need service.

I brought my speed Queen washer for $800 in April of 2021 from Youngs. On the day of delivery they called me at the end of day to tell me
That they could not deliver and it would be a few more days before delivery. Unfortunately, l had sold my washer and had to hope the buyer would work with me. After l had my new washer for a month it had problems and it took over 3 weeks for a part to come in. The warranty repair service replaced the part and the repairman barely left and it broke again at that point he ordered several parts, because he actually had not seen this problem before. The parts came in and he replaced everything he thought could be the problem. I am still having problems and l have called Youngs appliance and requested a new replacement washer that was two weeks ago. I have heard nothing. I keep calling and leaving messages. Nothing!!! They don't even have the courtesy to call back. If you are going to purchase an appliance go to ABT. FYI, there is a lemon law for appliances.

Federal Magnuson-Moss Law

The Magnuson-Moss law covers a variety of products, including washer and dryer units. This is distinct from state lemon laws. What constitutes the definition of "multiple unsuccessful repairs" could vary based on your location. It is best to sit down with your breach-of-warranty attorney to discuss this. Keeping track of the paperwork makes it much easier to pursue a complaint under Magnuson-Moss.

I have purchased every appliance in my home from Young's. However when it comes to repairs do your homework. I need a new handle for my dryer, cost about $70. The part needs be ordered and installed. Young's wanted to check the dryer 1st, apparently to make sure the handle was indeed broken. This analysis was about $85. Completely unnecessary. With labor, install requires 2 screws, Young's reluctantly said about $200. I felt I was being fleeced for cost of the diagnosis or as stated, touching the dryer.

I've lived in Glen Ellyn for 8 years but never had the chance to check out Young's appliance store. I had a couple of random appliance questions and am also looking to upgrade my Sub-Zero to a newer model so i had a few minutes and walked into the store. The guy working was on the phone. He didn't acknowledge me when I walked in - no hi, hello, thanks for coming, any questions...nothing. After a few minutes, he told me that he'll be with me when he's off the phone. I checked out the store and waited for the guy. I was there about ten minutes. Guy was still on the phone with still no sense of urgency, courtesy or even acknowledgment, and I think he was now just having a personal conversation on the phone. So I just left. No goodbye, thanks for coming in, sorry, etc. from the guy.
Won't be giving any business to them.

If I can save one other customer the experience of dealing with Young's, this post will be worth it. Please whatever you do, don't take the chance in dealing with them. We have had a nightmare of an experience- it's one of the worst retail experiences I've ever had. I'm still waiting on a refund for a dishwasher we ordered 5 months ago! And I've left 3 messages with Guy via phone and my husband has left 2. I've sent 6 text messages to our salesperson, Suzanna. They refuse to call us back or refund our money. I'm learning from other folks in Glen Ellyn, this is their typical story.

And this is the least of our issues. We ordered all of the appliances for our entire kitchen through Young's and spent tens of thousands of dollars. They seem great when they are selling to you but as soon as you pay them, don't ever expect to get any customer service after that. It's like a switch is flipped once they get your money. We had appliances come in with defects from the manufacturer-- we couldn't even get Young's to help us fix it. After calling and texting both Suzanna and Guy more than 10 times, I finally had to reach out to the manufacturer's rep myself to get it taken care of. And the manufacture rep is aware of Young's bad reputation in dealing with customers. And that was just for the refrigerator. For the range which we ordered six months before, they would not respond when we asked for updates. Finally called the manufacturer's rep for Viking to find out what was going on and guess what... the range was at Young's!! They didn't even know it!

I've always been a big proponent of supporting local business but this is the worst customer service I've ever experienced. Please do yourself a favor and go to Abt which we should have done from the beginning! There's a reason why they are so big-- they know what they're doing and they know how to treat their customers. I can't imagine Young's will be in business much longer. Whatever you do, save yourself A LOT OF TROUBLE.