Expo Home Improvement
Photos & videos
Services Offered
Verified by Business
Review Highlights
“I was looking for a quick fix to change out an old tub to a shower as I will soon be having major surgery and need better access without climbing over a tub.” in 2 reviews
“She drove all the way out to Temple, Tx from Austin to give me a quote on a bath remodel.” in 2 reviews
“From our 1st interaction to our after install calls, they have surpassed everything we could have ever expected.” in 9 reviews
You Might Also Consider
in Door Sales/installation, Windows Installation
in Foundation Repair
in Windows Installation, Glass & Mirrors, Door Sales/installation
About the Business
Business owner information
Paul D.
We love home improvement and creating renewed spaces for our customers to live, love and enjoy! Our mission is more than providing a quality bathroom remodel, we want to make a transforming life improvement. As a locally owned company, Expo Home Improvement knows the heart of every Texan home is a family. Which is why we understand better than the national chains, which window replacements, exterior front doors, and shower or bath replacements are right for Texas. Visit our Carrollton Designer Showroom during our listed "Access Hours."
Location & Hours
Mon |
| |
|---|---|---|
Tue |
| |
Wed |
| |
Thu |
| Closed now |
Fri |
| |
Sat |
| |
Sun |
|
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about Expo Home Improvement.
Recommended Reviews
Overall rating
62 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Pamela S.San Francisco, CA07Oct 1, 2023Updated review
After 16 years, I finally decided to update the bathroom and have a step-in shower installed. The old tub might kindly be called 'ugly' and had to go...finally. The team at Expo showed up at promised time and took care not to disturb things any more than necessary.
The step-in shower was installed in one day, altho it was a long day for the guys. They kept a good attitude thoughout the day and were available to answer my numerous questions.
Will definitely recommend Expo Home Improvement for remodeling projects for the professionalism and skill demonstrated on my shower install.
Helpful 0
Thanks 0
Love this 0
Oh no 0Business owner information
Amanda M.
Oct 13, 2023
What a wonderful review! Thank you Pamela for taking the time to share your experience with our team. I will pass along your kudos to them as it will make their day! It was a pleasure serving you and your home. Your new shower is gorgeous! --Amanda
Aug 21, 2023Previous reviewI hired Expo Home Improvement to install a step in shower.
The tub was in the original house (1978) and was truly horrible and ugly.
The walls I wanted had to be ordered as they are not standard. They told me 6-8 weeks but arrived in under 2 weeks.
The new shower is a beauty and I am totally content with the product as well as installers; Geo, Jeremy and John T. They worked so hard and cleaned up. Also had no problems with my constant questions and answered all.
I'm very happy with the results. - Louise a.Alexandria, VA033Dec 26, 2023
the work itself was good, but the financing is terrible and very confusing. I am paying more in interest than I thought I would. I wanted to think about it before I made a decision, but the woman that came out was very pushy. I am glad I only had one bathroom done and not the other. I will not be using them again!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sarah N.
Dec 28, 2023
Dear Louise,
Thank you for sharing your feedback with us. We're pleased to hear you were satisfied with the quality of our work but are saddened to learn about the concerns regarding financing and the experience with our representative.
We apologize for any confusion and pressure you felt, and we'd appreciate the opportunity to investigate and address these issues. Please reach out to us at 833-397-6227 to speak with our Expo Care team who can take care of you and your concerns.
Your satisfaction is important to us, and we are committed to learning from this experience to improve our services. If you have any additional concerns or would like to discuss your experience further, please don't hesitate to reach out.
Best regards,
Sarah Nelson 
Shwan S.Richardson, TX31235Jul 18, 2023Terrible service trash company not recommendation at All should train the manager how to speak with customer
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Amanda M.
Oct 13, 2023
Hello Shwan, I have tried to locate you in our system and have not been able to locate you. If you could provide your full name and provide more details, I would be happy to look into this for you and help resolve. Thank you! --Amanda
- Gary L.College Station, TX02Oct 25, 2023
Bad customer service. been waiting two months to get my tub repair and keep on getting excuses, would not recommend.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sarah M.
Nov 12, 2023
Hello Mr. Gary,
We want to apologize for the inconvenience and any delays you have experienced as you wait for your service request/tub install. I know you have been in communication with Toni, our Director of Customer Experience, and Richard from our production team and he explained why we are experiencing delays on getting a new replacement tub for you. We will continue to work with you and keep you updated while we are waiting for the product to come in. Again, we appreciate you working with us and we commit to making it right.
Thank you,
Sarah M. - Oct 22, 2021Updated review
Out of fairness, I want to update my review as Toni has been diligent to help me. The six (Window Mart) windows were replaced a couple weeks ago with six Anlin windows and the company also sent a contractor out to fix the swollen wood from the prior windows. I found out upsetting information as to the previous install but at least the company is doing everything possible to make it right. This has been a long process due to material shortages which I understand. The City came to inspect the work today and passed the new install. I appreciate that this was done to remain compliant with the city. As Toni and I discussed, I am giving the company 5 stars for making this situation right. It was no small feat.
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Amanda M.
Oct 22, 2021
Thank you Rachel for this updated review! I was just visiting with Toni on your project and I am so glad to see this update from your perspective. I'm so glad you see we are making this right for you, as that is our #1 goal so hearing this makes me very happy. Toni is going to stay with you until 100% completed and satisfied. You are in good hands. --Amanda
May 4, 2021Previous reviewSince writing the below, the company has come out again to inspect. We are discussing a resolution. I appreciate their effort.
Updated: I'm sad to write this review and even more disappointed to update it with the information I found out today. I can't even claim good installation at this point.
I had six windows replaced three years ago and I was absolutely satisfied with the whole process until the Texas freeze this year. At the beginning of the cold spell, one window was failing. Huge drafts of cold air were coming up the sides in the tract area. I ended up stuffing socks in the sides to try and keep the cold out. As the cold wore on, all six of my windows failed. I was extremely disappointed. I decided to call the company recently to try and understand what happened. The service manager came out, originally told me it was likely a caulking issue and then said it was from uncovered screw holes. He also ordered a replacement top due to bugs being between the glass. I wasn't completely satisfied with these explanations but it is what it is.
Today, I had a different company out to quote me on the rest of my windows. He told me he sells the kind I bought but rarely. Apparently, they're basically builder grade. (So much for an upgrade.) On top of that, he pointed out that two were installed incorrectly. They're not water tight. He even could pull some of the trim out to show me the foam they used. He thought that a lot of the issues I had were from improper installation (at least in the window boxes).
I'm very, very disappointed at this point. I cannot recommend this company. I will be talking to a carpenter about possible window box replacement based on today's conversation and inspection. - Lisa L.San Francisco, CA05Jul 28, 2023Updated review
Update! Spoke with Toni at Window Expo and she got right on it. Eddie came out and cleaned the windows and treated it with RainX. We then went back out and cleaned it again. Our windows look great now. No smears.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Amanda M.
Oct 13, 2023
Thank you Lisa for this update! Toni and Eddie said it was a pleasure to assist and care for you. I'm so thankful you reached out so we could help. Our pleasure. --Amanda
Jul 12, 2023Previous reviewDo not buy these windows. The film they use does not allow you to just WIPE OFF the dirt with water as the salesman said. I have had my windows for 2 years. The service manager and his assistant came out and said yeah, there is build up. Clean with these two products that you can buy at Lowes or Home Depot. We bought them and it did nothing. They look terrible. We would never advise anyone to buy this product. I would prefer a nice clean window. Not a window that is embarrassing becuase it has smears and streaks when you look outside. I have never seen such a bad product in my life. If you have any questions, any potential buyer, please reach out to me and I would gladly let you see my windows. Terrible!
- Feb 7, 2022
I expressed interest in a bathroom remodel several months ago and they called on average 3 to 4 times in one day without leaving a message! Not every day but like twice a week! Clearly if I was ready to remodel, I would contact them! Now when I'm ready I won't call. The badgering is not necessary. Almost like a bill collector! I asked to have my name removed from their call list!
Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Amanda M.
Feb 8, 2022
Hello Debria and thank you for sending us this feedback. I immediately direct messaged you yesterday and I hope you received that message. Please let me know as I would like to apologize and make this right for you.
We have called a total of 10x since last October, but I did find that yes, we did not leave a voice message and I sincerely apologize. We have immediately corrected this and our agent apologizes as well. Our policy is absolutely to leave a voice message, so we are sorry we failed to do so.
Please see my direct message and I will look forward to turning this 1-star around to serve you well! Thank you - Amanda - Lang N.Houston, TX043Aug 15, 2022
Had 25k worth of windows installed in mid 2020 and since that time I have been ghosted on getting anyone from window expo to call me back after noticing huge drafts coming from windows. I have now had three separate companies who have all stated that the installer needs to come back out to see the windows were too small and caulked to fill the gap. With this type of investment I expected a little more responsiveness and now I'm turning to writing poor review in hope of someone from window expo or what is now expo home improvement. I can't believe after the window install my energy usage actually went up, that disappointing seeing as I paid for Arlin Del Mar due to its ratings on engergy effeciency. Hopefully someone will reach out and show some interest after this review.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sarah N.
Aug 24, 2022
(Update – Edited 9/26/22)
Hi Lang,
This is Sarah from Expo Home Improvement. I wanted to check in with you again to make sure you were receiving our messages. Our Customer Satisfaction team has been trying to reach you for the past month via phone and email to schedule an appointment with you to address your window concerns. We would greatly appreciate the opportunity to make things right and hope to hear from you soon.
Sincerely,
Sarah N
(Original message – Aug 24, 2022 @ 4:00pm)
Dear Dr. Nolen,
Thank you for bringing this to our attention. We appreciate your honesty and are saddened to hear that you did not have a positive experience with our team- specifically, regarding our communication and responsiveness. Immediately after receiving your feedback, I shared your concerns with our Director of Customer Experience, Toni. She informed me that we have since reached out multiple times attempting to connect and better understand your situation. We would greatly appreciate the opportunity to hear from you and discuss how we can make things right. Thank you again for your honesty-- we truly appreciate your feedback and hope to hear from you soon.
Sincerely, Sarah N. 
Gaines E.Dallas, TX32175Nov 2, 2020Our salesperson, Sterling Gross, was good at his job, but was not pushy. In fact, he worked with us to help defray the costs by suggestions and having a $500 off coupon he offered us.
It seemed like it took a long time for the panels to arrive, but when considering we're not the only house in Dallas getting a bath remodel, then it made sense.
The installer, Daniel, was a pro and did a fantastic job. We're really pleased with the results.
Lastly, the acrylic is so smooth the water just beads off, and the caulked seams are so smooth it looks like there's no seam - he used colored caulk that matches the shower pan.
Very happy with the outcome.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily T.
Nov 3, 2020
Hi Gaines! Wow! What an amazing review! I'm so glad our team was able to work with you to deliver the shower of your dreams. We love knowing that our customers are more than happy with not just their new bath or shower but the customer service they received along the way. We appreciate you and your business! Welcome to the Bath Expo Family!
112273240Jun 23, 2020I'll update with pictures. But I love the transformation!
The consultation was easy, I met with a few people to get everything started and placed my order.
I waited a few week to have my parts made.
On the day of the installation, the installers were nice, cordial, professional. They even installed my lighting and bathroom mirror, which doesn't typically come with the order
If I have an issue I call them and they are helpful. I have called twice within the past year to help with caulking, which they have come out twice to fix it.
I will definitely use them for my second bathroom after I have saved enough to start that bathroom!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily T.
Jun 23, 2020
Hi Melissa! Thank you so much for leaving us a 5-star review! We're happy we were able to help - even with the lighting and bathroom mirror! So glad to have you as a part of the Bath Expo Family!
You Might Also Consider
in Garage Door Services
in Garage Door Services
