Vicky's Polish Cleaning Service

Less than one star.

I used the service for over one year because the cleaning lady, Ewa was really good. However, the owner/manager (Kathy and Barbara) are absolutely terrible. They lack customer service, are rude and offer no form of apology or accommodation​s when errors are made. I had guests coming from out of town and my sheets were not changed as clearly requested. When I brought this to the owner's attention, she did not offer to come back and address, nor did she offer a discount. I let this go and continued to use the service. When there were times I was asked to change my scheduled service times, again there was​ no accommodation​ offered. The last straw was when I switched payment from check to electronic. I indicated I would pay via cash app or zelle, to which there were no objections. AFTER I made payment, I was told they did not accept the cash app. They made no attempts to even try to download the payment. I had to cancel the payment and reissue via zelle. It took time to cancel and obtain a refund (5-7 days). Kathy and Barbara pestered me for this payment as if I were a new customer or something. At this point, I not only had paid them the day of service for over a year but also included tips. However, I was treated rudely and hounded over this payment as if I was trying to get over and didn't have a proven record and relationship. When I cancelled future service, they still made absolutely no attempts to maintain my business or apologize.

Stay away, far away and Ewa I strongly recommend you find a new employer because if they treat customers this way, I can only imagine how they treat you. There are far too many other providers available to use them. Respect is very important and I felt repeatedly disrespected. ​

We have been a customer of Vicky's Polish Cleaning for over 2 years and have been totally happy with their work. They clean the house as if it was their own and are completely trustworthy. I highly, highly recommend their services.

I was selling my mothers' condo in Schaumburg and hired this company. Best job ever, very clean, the place was shining. She followed instructions, gave me a pretty accurate estimate of time and went to work. She locked up after and I was very pleased with cleanup and the communication back and forth. Oh...she was on time also!