Sunset Glass

We had a great experience with this company. Lisa was super helpful answering questions. They did a great job replacing our window in the living room. They cleaned the window and area up after the job was complete. Will use them again!

Super expensive and slow delivery time. I didn't do my homework and got RIP off. I don't know they do it to everyone or just me, I found that they charged me twice as much and made me wait almost a month.
Updates: After the review, Sunset Glass contacted me to harass me! They blame me for over charging me! I think this is why they have good reviews because they would intimidate customers to only write good reviews.
Another updates: I feel this business is dishonest. They tried to claim I wanted refund which I never did. Also, No one told me it would take this long. But after I posted review they claim that they would charge me less had I allowed longer waiting time. I hope this company can focus more on providing good price and good service than manipulating yelp reviews.

If I could give a negative rating, I would. I can't get over how rude the staff at this location is. In particular Lisa, is BEYOND rude and lacks customer service skills. When you have a client that has worked with you for YEARS, there should be no reason to make things more difficult. A simple communication would be all that is needed.

We dropped doors off with them at least a month ago, and when they were dropped off they asked who is paying for them. Clearly, we were paying for them. Regardless, they were getting paid for. Instead, they said they were going to be ready Wednesday last week, and I called a week after to arrange payment and pick them up.

They STILL HAVEN'T put the glass on the doors, so my client is left waiting 2-3 weeks...all because no one followed up regarding payment? It is so petty, and I can't wait until we start using another company. I will be sure not to recommend or send anyone in the industry to this company. Awful, just awful.

The person on the phone was so rude. Seriously it would be hard to be more rude and unhelpful. Wow.

Well, it looks like bad reviews continue with Sunset Glass and how rude Lisa is to customers. We understand that her boyfriend is one of the principal owners so that it makes it ok I guess for her to be disrespectful and rude to customers. In fact, she says, "I don't care what you think". If you wanted to be treated poorly and be over charged, she is your gal. I have lived in the Bellevue area for 20+ years and would never use this company again. Also, her post after my last comments was not correct, she simply made up a story. There are plenty of good reputable companies to get your glass from. Beware of Ms. Lisa.

The crew at Sunset is amazing. Both inside the building and technicians that come out to install the glass. Professional, reliable, knowledgeable, that's just a few things to name. If your lucky enough to come across Sunset you will not regret going through them for your glass needs. Absolutely amazing. Thank you!

We searched around for companies that had experience replacing glass jewelry case tops and someone in the window & glass industry recommended Sunset Glass. They sent out someone to professionally measure the tops and they installed them like pros.
Applying the adhesive tape is an art and they made it look easy. The finished job looked very good. Definitely worth having Sunset install the tops instead of struggling to do it ourselves.
Rus

Sunset Glass did a really great job replacing two small irregularly shaped panes on antique cabinet doors for me. I was quite nervous but they managed to get them to blend perfectly with the originals. All at a reasonable price. Very happy. Museum quality framing gave me their name as a recommendation.

These are the nicest folks. I brought a car sun visor in, needing a piece of mirror cut to replace the broken one. This was a favor to my Mom back in the Midwest. The folks at Sunset did a great job fitting the new mirror. They installed it and provided packing material for me to mail it back to my Mom. Much appreciated the great service.!

I would steer clear of doing business with this outfit. They were the worst to deal. The people I dealt with were very rude and difficult. They are also super expensive as well. My advice is to go elsewhere. In addition, I was haunted for payment relentlessly by Lisa when I just received the bill. She has now slapped a lien on my home and is demanding over $100 in fees. Again, steer clear of this establishment.