New York Floorman

Please note: This review is only on the positive experience I had on the quote process.

I found Rich via Yelp and called him on a Thursday to get a quote based on an estimated square footage of my apartment. He gave me what I considered to be a fair price per square foot (based on my research of average pricing for wood floor refinishing) over the phone and was able to meet me that same day to get exact measurements.

He was very accommodating to my schedule understanding that I wasn't currently living in the apartment and needed some extra travel time.

The meeting was efficient and painless. He asked all the right questions and did not waste my time. He took down my email address and told me that he would email me the estimate.

I needed this job to be done asap and he assured me that he could start the work on Monday and be done in 2 days.

Sure enough later that evening he sent me the estimate via email. The ONLY reason why I went with another service provider is because I happened to get a referral from a very close friend the next day otherwise I would of DEFINITELY gone with NY Floorman.

I was very impressed just with this process alone.

We hired Rich's team to sand and refinish our floors, install new baseboards, and paint our apartment. We would wholeheartedly recommend NY Floorman for the following reasons:

1) Quality of work
The painting job, baseboards, and floor came out looking BEAUTIFUL. Almost brought me to tears. The prior floors were scratched up and needed some TLC and the new ones were clean, scratch free, and the color was as expected. The paint job was thorough and the suggestion to paint the closets was spot-on; they look 1000x better now.


2) Professionalism
Every appointment I've had with Rich & team has started on time or early. Rich had replied to every email we've sent within a couple hours. (This is important to me because some contractors seem to be email illiterate, and that is our preferred method of communication.)

The work was completed within the estimated timeframe.

The job had a foreman, Louis, overseeing it. He was our point person and made sure everything went smoothly.

At the end of the job, they have you do a walk-through to make sure everything is to your liking. You tell them what needs fixing, and they fix it.

3) Expertise
Neither of us are decorators. Rich's color suggestions for the walls and baseboards were spot on. We also had not contemplated putting in new baseboards, and Rich mentioned that might look nice. He was not pushy or up-selling at all. It was a great suggestion.

4) Cost
We got quotes for the work from four different contractors. Rich's pricing was in line with two of the others, which we thought was reasonable. (The last contractor was much higher than the other 3.)

June 2013

Richard, Miguel, Mauricio and their crew were great. I contacted 5 companies, narrowed it to 3 to interview on site, and New York Floorman LLC was the clear choice. Richard was the only person to send me estimated costs in advance, provide me with images to consider finishes before hand. He was on time to the initial site meeting to take measurements and provide a detailed estimate. He was approachable, replied to emails quickly and gave me a sense of confidence that won him the job. I eliminated one company for missing the initial meeting (he called to say he'd be 2 hours late - this is unacceptable to me).

I had them remove a partial wall, patch what was left over, and sand and refinish the floors. The guys on the site were great, punctual and reliable. They provided on site samples of the finishes for me to make a selection. (I would ask for this in advance if you want to see multiple colors/tones). The job took 4 days from start to finish, and was completed on time, as promised. Richard's price was competitive and the work was well done. They were respectful and listened to my concerns, described the work in detail and let me know what they would work on each day.

I feel confident in recommending them to anyone. I will consult them again when I am ready to do more work. They are great.

*Note that we went through the quote process, but did not actually have the work done. This is a review on his professionalism up to that point, as I cannot comment on the end work.*

We had a cleaner spill oven-off onto a client's hardwood floors recently. They got a quote from one of their contractors which came in absurdly high at $2800 ($450 just to "cover" the area). I saw Rich had good Yelp ratings so gave him a call for a second estimate. He was very professional on the phone, and gave me a quote after I had only provided him pictures (his price was much more reasonable and in line with what we have seen for similar situations in other cities).

We also had him go over to the client's to take a look at the actual damage to the hardwood floor; he kept in touch with me throughout the entire process and explained what would needed to be done. Although the client opted to go with another service provider, I will definitely be calling Rich in the future due to his professionalism and fair pricing.

I had an approximate quote over the phone before a long weekend.

Their estimate was 9000- 8000 dollars higher than other competing contractors for just standard wood. Nothing fancy... I thought the price was steep for standard wood flooring.

I was able to call the wood supplier directly and find high end Canadian brand for less.

The contractor from New York Floorman was nice but price was on the high side.

Outrageous and insulting!

Richard quoted me $12,000.00 to lay 400 sq ft of hard wood flooring that we already bought refinished and we had the plywood. He claimed that it required work out of the ordinary, which was incorrect. It was a hallway and all he had to do was lay down plywood, takeout the stair balusters, which were wood and we were going to dispose of them at the end, and then lay down our hard wood. I think he just saw the address and dollars in front of his eyes. He did NOT give us a legitimate and honest quote.

He actually quoted us $30 per sq ft, which constitutes over billing and theft in by book. He wasted my time. The going rate is between $1.5 to $6 per sq ft.


SpeedyFitIt quoted me a total of $5 per sq ft ($2,000).


UPDATE OCT. 9, 2014: Richard is lying. He knows exactly who I am when he came by 26 Bond Street and made me that ridiculous quote. He is trying to save face. I have a witness and documented evidence from him.

If he calls me a liar/fraud again, I am going to sue him for defamation.

Excellent quality work, easy communication. We've worked with these guys twice, once installing, and once refinishing - both times were great. Extremely professional and nice to work with. Would highly recommend.

Rich and his crew really were great. I had to replace my floorboards since my neighbour damaged my flooring. Rich was super nice and was always available whenever I had a question for him. His team was also very professional and they did a great job. Will be recommended him to anyone who needs their floors redone! Thanks Rich!

I've used Rich and his team twice. I don't know that I ever worked with a better contractor. He and his guys are trustworthy and extremely efficient workers. They start the job right away and finish in a timely manner. Their prices are fair and the quality of work fantastic. Truly a gem to the industry. Highly Highly recommend.

Excellent results! I got my floors sanded, stained and sealed. The quote was fair and the floors turned out great! The team was professional and kept me informed on their progress-- even sent a text picture to me at work so I could see the room after it was stained! I would highly recommend them!