Midwest Roofing, Siding & Windows

Midwest did a great job on my home repairs and their customer service was top notch. I highly recommend them!

and separations on the drywall on the ceiling that were not there before the roof was installed. I have had many roofs installed and I have never had any cracks or separation of the drywall. I recently had the drywall repaired in the bedroom where the crack and separation occurred due to Ice dams so I can prove the damage was not there. When I showed them the pictures they said that can happen and they are not responsible. Terrible, they should own up to their mistakes! Do not use this company!

Be forewarned about Midwest Roofing and Siding. Although the workers that do the work are very pleasant and do a good job. It is the sales/office/billing people that are a problem. 1) If you have a flat roof that has gutters/downspouts, they cannot make them work even if they say they can and still expect to be paid for them; 2) If insurance coverage lists that it will cover light fixtures/shutters/etc., Midwest will threaten a lien if you don't give them all of the allowance even if homeowner purchased on personal credit card. For example, insurance allowed me $750 for my shutters, and Midwest would not let me use any of that money to put towards the shutters I purchased on line with my personal credit card - so they got $750 from my insurance coverage to put shutters on three windows that took them about an hour - they will not consider that part of the allowance was for me to buy the shutters - Midwest will not buy shutters for a homeowner but collects money as if they did; and 3) Even after I paid them over $43,000.00, they will file a lien with a debate over $5,000 of insurance money that they were not entitled to; 4) we settled for me to pay them $4,000 to stay out of a lien and arbitration. Beware of this company's promises and billing procedures. They are not customer oriented even if they say they are.

Are you an out of state Minnesota Home Owner? Think twice! It has taken me a year to hopefully find the right words to help anyone doing some research.

The Short...
Former Resident/now out of state owner of 2nd home in Minnesota.
Insurance Adjuster Quote: $14,921.80
Midwest Exteriors Plus Quote 'matched to the penny': $14,921.40
Midwest Exteriors Plus eventual compensation? $37,099.91 [YES; a full 249% above their original quote.]

Gutter Guards ($690.00) to be paid by us, separately.

Our cost: was not 1, but 3 separate trips to MN in dealing with Midwest Exteriors Plus and a $2500 deductible included in above compensation.

We're out about an extra $3K for travel back and forth to handle M.E.P.'s mis-managing of our contract/claim.

To be honest, after seeing what I felt was inflated compensation, I did ask that they forgive my $2500.00 deductible for which they replied, 'it would be illegal'. They're right! Ha!! I did offer hope that EVERYTHING was legal...

The Long...

Hail damage from June.
Adjusted by insurance and Estimated by contractors in AUGUST; signed in OCTOBER with Midwest Exteriors Plus (because they did my neighbor's roof), and I paid a $5464.00 dwnpymnt for work to be completed in MAY (yes; 7-months AFTER signing).

FULLY COVERED matching INSURANCE WORK

Heads-up! With Midwest Exteriors Plus- your contracted work and communication about your contracted work regarding its schedule date may get sidelined by a Fishing Opener. You might discover this anomaly while waiting for days on the follow-up to their, "I'll look into that and get right back to you."

Midwest Exteriors Plus Cntrctr/Estimator will read insurance adjuster's quote and match it and may include something extra (to get your business [for us, it was re-siding back-side of garage]). The other contractors offered this too.

IMPORTANT; they will include on every contract the words, "Insurance supplements may be added to the final contract price". In my opinion, this is code for "We will do our best to find cause & maximize your insurance claim to our benefit" We actually received inventory items and products delivered to OUR house that were obviously for their OTHER projects... interesting.

As a conscious client, we scheduled our work months in advance, to give everyone at M.E.P. enough time to organize, order, deliver and execute on schedule without incident and easily within the parameters of time allotted by claim.

All that time...

They waited until only days before execution and we're calling them by the way, to pull up our file and they cannot remember what the job entailed, how to look-up or read an 'exact-imate; then forget what was promised as a bonus (on the contract [back-side of garage]), assign half the job and continue to lie to us on the phone about what's covered [and not] on our claim. Add a little, "Our guys are too busy now, and their rates have doubled, and people are going up to our guys and offering bonuses to join their crews". You can imagine how frustrating it was to know we were flying to MN in 2 days, to unfinished work without one representative from M.E.P. showing-up. ($37K client?)

When we questioned their obvious mis-reading of the insurance claim/coverage, they treated us as ill-educated on math, time, weather, and the demands set-forth on the Midwest contracting industry- even though we intentionally booked this 7 months in advance.

Before hanging up, we questioned, "How could you ONLY put siding on only the back of the garage... saying you used "cheap Menards siding" since it "wasn't covered" and then saying it "WAS covered?" This is not what we agreed to; this is not what we wanted.

Their retort, "It's the insurance companies fault on what they'll actually cover, I want a Corvette in my garage, it doesn't mean I get one."

What?!?!

10 minutes later... he calls back apologizing; saying he read the Exactimate again, 'this is so confusing'... 'just called your insurance adjuster and she said they'll cover the back of the garage AND the front and sides' Now he's begging me to complete the work.

My adjuster: "No call was made."

It was ALWAYS covered and they didn't listen as I sat helpless in their assumptions; they had months to get this straight; they acted like I had no idea what I was talking about and then when confronted on the facts and how dumb it was to Side ONLY the back of the garage and not the rest; they say the "Corvette" line [above]?

Adjuster said, M.E.P. knows this and it'll be hard to find another at this point.

Informing Jorian about having to fly back more than needed, wasting 5 days away from my family, and an extra $3K for the 2 extra trips.. he offered to only take off the Gutter Guards [$690], since it's "not our fault you live out-of-State."

$100 gift card for being treated like crap.

PS They replaced the quality Sunroom Siding by "matching" the 'cheap Menards siding'. Exhausting.

My window was paid for over 3 months ago and is still not installed. It's in my 8 year old daughters room and it's freezing. Not only has my electrical blown up but my girl sleeps with a robe, and a hat. They said it would be a few weeks, never did I think it would be this long. Go elsewhere for your windows!!!

I had an appointment for Midwest Exteriors Plus to give me a roofing estimate and they never showed. I called the office twice during the hour that I was waiting and left messages with their answering service and now several days later I have not got a call back. Perhaps they do good work, but certainly disrespectful of some customers time (2.5 work hours lost for me).