Michaels

I came in to browse as usual. I like walking from the beads section to the acrylic paint section, polymer clay, and kit section, then over to the canvas to check prices, and to the holiday section. It's just a nice quiet place to browse art supplies.

I came in knowing I wanted to pickup yarn for my "Crochet Kirby Project". I ended up picking the brand Loop and Thread. It had the colors I needed. I really couldn't find velvet plush texture yarn, so Loop and Thread would do. I was just excited to get materials to finally start crocheting. I did buy crochet hooks the last time I was in Michael's, so I walked toward the line for cashier.

I don't trust store wifi to work WHEN I need it to. SO, before I walked into the store, I grabbed a coupon from the Michael's app and screenshotted it. There's a 40% coupon code for regular items, so always check the Michael's app before going to the cashier.

I walked out of Michael's with yarn I was happy with.

Customer service! There is none- converted to self service- the one open is cash only! By a less than helpful person.
Would not explain the new coupon procedures, only to say "it's on you", over and over.
Thanks but no thanks- looks like they are working to direct purchases to Amazon! Hah... shop local is a joke!

Chantel one of the "managers" is extremely RUDE! I did a curbside order pick up for two beverage dispensers for my mom's birthday and they were leaking by the spout. So I came to return them and she said they weren't showing up on the receipt. Apparently whichever store associate pulled the item off the shelf gave me a cheaper dispenser than what I actually ordered (which may be why it was leaking). She did end up giving me my refund but literally threw the receipt at me & walked away. I asked her name as she walked away & said "Chantel" with an attitude. Austin was nice enough to provide me the store managers name & had great customer service despite the horrible service that Chantel his manager provided.

This is my go to shop for personal crafting as well as classroom crafting. If you have downloaded the app on your phone, they will keep track of points. When your purchases accumulate, you will get coupons and vouchers for $10, five dollars etc.
Also, When you're able to find a sales associate, they are super friendly and eager to help. However, this business has Done with the most corporations are doing which is eliminate an actual person and put a bunch of self checkouts. That is why at this place it's a three star rating because it's SUPER frustrating when you have a $10 voucher you're not able to redeem because they are shortstaffed, and you were forced to do self check out. Pay attention, corporate America, by eliminating people, the digital world will take out your business.

Stopped at Michaels today in the Hub to purchase an item. Went to check out and like many business trying to do business without any human interaction, Michaels is now self checkout. The actual employees that are there will only help you if you are returning something or paying cash. I asked for an actual employee to check me out and she told me "Well I guess I will help you since you are hell bent on making someone help you." I actually started recording her since she was so rude. Told her I could do self check out all day long on Amazon. Obviously I did not purchase the item and left the store. No one should wonder why Amazon has such a robust business. No dealing with rude employees, purchasing from wherever you are and a great delivery model.

The worker Anu at the register is really rude and un kind. Also this store has barely anything that I am looking for. Make the extra drive and go to Union City.

I have been shopping at this Michael's since even before they moved to the current location, a very long time ago!

They helped my grown children with their elementary school projects. I shopped for yarns for an elderly neighbor. I bought lots of craft stuff because in my head it all seemed so simple...

Sure I used to finish projects & crafts. Not so much anymore. This store sure has some nice stuff in it though. Pretty baskets the silk flowers are beautiful. Do you like to build models with your kids? They have that too. Jewelry making? The beads & baubles are waiting for you. Is scrapbooking your thing? Its all there waiting for you.

They carry holiday & wedding supplies and decorations too!

Art supplies & paints for the big kids and little ones too. Games and sewing supplies and some very nice upscale photo albums & frames. Wrapping paper and knickknacks...

Coupons can be found in the newspaper or you can join the frequent flyer program and they will email them to you...

Maybe it's just me but I have always thought that any kind of arts and crafts store would always have uncut mats in different colors for people to use to frame their pictures and cut themselves. I don't know what it is about Fremont but we have no complete or professional art store. I went there to Michael's over the weekend in order to buy some purple uncut mats. What they had was basically nothing. It looks like they want the customer to be forced to have their framing person do the work so they can charge you astronomical amounts of money for something that I can do myself. Literally have to go across the bay to find any decent professional art s supply store. This is ridiculous. I don't know how many times I've gone to Michael's hoping to find something and they don't have it. So if anybody was looking for a minimal amount of yarn or a little bit of paint with some paint brushes or plastic flowers to do their weekend warrior artwork stuff I would send them to Michael's. But since they bought out Aaron Brothers many years ago they don't seem to carry anything for the professional artist. We literally have to drive about 20 miles or more away to find a decent shop.

Very meant and rude store manager!! Though this store carries more items since it is bigger, I won't come back this location. Ditch it for poor customer services and rude manager's attitude!

DO NOT do store pickup here unless you want to sit outside forever.

First time I did store pick up a couple weeks ago it took over 10 minutes for someone to come out and bring me 2 items.

Today I went to do store pick up and it took 20 minutes and 2 phone calls for someone to come out. It's ridiculous!!