Michaels

DO NOT GET ANYTHING FRAMED AT THIS STORE!!! I stood waiting for two hours as the staff had to learn the custom framing program. Then over a month later I had to come in and they lost it!!!

The selection was okay, the value is okay, the coupons are pretty good. But, this kiosk can cause issues. The other day when I was in two of us are having issues and there was absolutely nobody around to help. We even press the help icon on the computer. So I had to just leave. When I came back the next day to get help and to make sure the coupon was working they wouldn't let me use it because it was out of date. That is not the way to keep customers! Very disappointed!

I took a print in to have it framed and got it back a month later. Service is very poor. I'm not blaming the people who work there. It's because they have a lack of employees. they had to call a team in from another store to finish up the orders. I had two other prints for framing, and took them to another place.


They completed the framing in two weeks which is standard. I gave this a one star because of the poor service.

apparently they dont know what 100$ bills look like, there machine was broken so they couldnt accept my 100$ bill.

I quickly stopped into this Michael's, as my hotel was located in the same parking lot. I was on the search for palm leaves in the middle of June. I was not required to wear a mask, and I was aiming for a quick in and quick out trip.

To be honest, I could not find what I needed at a good price. I was able to find a lady behind the front desk to help me. She was able to help me a bit, as long as we stayed by the front of the store. She pointed it out and I'll number further back in the store, and I was able to go search for what I needed by myself, as she was not able to leave the front register.

It was not very crowded. Unfortunately, the prices of the palm branches were more than I wanted to pay. A palm branch ran anywhere from $10 to 15 to almost $20. I needed it for a church service to wave during worship. I decided to pass due to the expensive prices.

Regardless, the store was very conveniently located. It was next to the Hilton hotel, as well as in a large shopping center near home depot. I do receive emails from Michael's, and I do appreciate that they sometimes send coupons.

I love this store - admittedly because the location is so convenient, but I can usually find what I need. One thing that's cool about the Michaels website is that it can tell you if the store has it in stock. If it's a specific thing and I need to make sure if they have it, I'll call first. If they are out it's usually a supply chain problem. Also, because it's a smaller store I understand that they can't carry volume.
They have some stellar staff that are friendly and helpful. I'll gladly continue to shop here.

Crafts, crafts, crafts and more....from tacky to tasteful, for adventurous beginner to veteran artisan. Wide range of options for choosing a craft item (if you are just testing the waters so to speak). Clerks will be happy to assist if you have questions.

Standard supplies of beads and paint and plastic posies, kids' crafts, baking supplies and yarn et cetera remain fairly steady while displays and seasonal specials change periodically.

Watch for sale signs and always check for coupons.

Custom framing is absolutely excellent...but as it is with all framing these days...expensive. So, once again, check on discounts - they have been known to honor competitors' coupons.

Four "thumbs up" (ok, Stars) for quality, convenience (online ordering plus custom orders possible), courtesy, and cost.

Normally I would give a good review. Here's the real reason why I rated a (1) star. In my most honest and sincere opinion. This is the (WORST) Michael's Store ever. (Management) at the Brentwood location is terrible. Its really bad. I mean extremely very bad. Be aware when shopping at this location. (Management) is so (UPTIGHT). Especially when it comes to getting (Discounts) or use of (Coupons) on your purchases. I can't even go back to this location. Due to (Management). Also the store itself is way too small. Everything is crammed up in small tight spaces. You can't really find what you're looking for. This store carries less products. Please be advised and aware of the consequences. If you have any problems with (Management). Corporate for some unknown reason. Does not respond to complaints whatsoever. Which is not good. I don't see how this company is still in business.

Love this place!! Love your membership coupon offers. It's always fun to find new products and projects and super cute items to decoy for the holidays.

This Michaels location has just gone down so much recently. Inventory is out of stock; they change what they carry; candle scents change to awful ones. My last bit of frustration was their recent "lowest price of the season" sale - in previous years there was a good amount of inventory and variety. This year there was next to nothing in what I usually purchase using the sale. It's like they are just trying to draw customers in for the sale items then when the sale items aren't there, hope the customers will buy the more expensive items. Very disappointing.