Mako Overhead Door

I was moving out of my office and needed to get my HVAC and garage door serviced prior to move out. The experience with the HVAC company was a joke, as they didn't do what they were hired to do (Actually check out the system, confirm freon levels, etc.) but instead quoted me on a bunch of items that were not needed.

Conversely to that experience, Mako Overhead door came out the same day, completed the repairs that I already knew were needed to be done and charged an honest price for the work performed. No overcharging, they didn't try to up sell me on things that I needed, just honest work for a fair price. I am happy that I didn't call the big door company companies, but instead stuck with a small guy that performed as you'd expect them to.

I'm not sure what has happened to this places customer service. But it appears business is so good they don't need or wish to work with a returning customer. I'm a small business owner and was attempting to use them for the 3rd time and here's the breakdown:

1st experience was about 8 years ago. They were great! Professional fast and the scissor gates were exactly what I needed. I saved the contact info for the future.

2nd experience was 3 years about when I moved and opened a retail location. Communication was slow. They kept putting off my estimate. Ignoring as well as not returning my calls. Finally after getting upset at the whole thing taking over 3 months I wanted to cancel. It was explained to me that he was having family problems and this would be taken care of that week. Everything did get taken care of finally and after almost 4 months job was completed. No discount or real attempt to make up for how a returning customer was treated but we all have family problems so I let it go.

3rd and final experience is in regards to my new store. It is the same person as my previous experience. He came out, measured what I needed and said we would have our measurement in a couple days. That was almost 2 months ago. I've called repeatedly and he just keeps giving us the run around. Never returns a our calls and I'm just fed up. I have a feeling the guy I'm working with is the owner and doesn't really care about our business or this review. But I have to let other businesses know our experience so they can make an educated decision of their own.

We had to make a last minute call to Mako just before closing because our back door on the warehouse came out of the tracks and we couldn't close it. Called Mike and he was true to his word and had 2 guys out to our site within an hour.

Gene was great and super friendly and was able to not only fix the initial problem but service the door and fix any potential future problems.

We appreciate the great service and hard work. They are a 24 hour service and on call to fix all your needs day and night!

My garage door somehow bent and was making a lot of noise when opening/closing. I called and was told a repairman would be over the same day to check it out between 1-3 p.m. I called close to 3 p.m. because no one had shown up and was told the repairman was running late and would be over closer to 4 p.m. Fair enough, I understood completely. Then it was almost 6 p.m. and I still hadn't heard from the repairman! I called and it turned out their was a miscommunication error on their end. Mike, the repairman, came out after the call because they had forgotten to tell him I was on the list.

Mike was awesome! He apologized profusely and explained the miscommunication. He checked out the problem with the garage and said he would be by in the morning with the part to fix it. He showed up, to my surprise, earlier than he had said to make up for it. He was very nice and the price was super reasonable. Very happy with his service and it was an honest mistake, not his fault at all.

Mako Overhead Door does it again! We called Mako today for a broken door spring. Mako tech, Jay, responded the same day. He was friendly, safe (COVID-19 guidelines), had the parts on the truck, and the repaired the door quickly. Losing the function of your main garage door is almost as bad as losing your refrigerator.

Thank you Mako!

GET A PRICE IN ADVANCE! $250.00 FOR 20 Minutes of adjustment work? No parts needed. This place is a scam. Mike, the owner, is a con artist. I asked them to come over for an estimate (I said nothing about an emergency, just inquired when they could stop by). Two workers in a Mako truck came by a few hours later and went ahead did the work (without my verbal or written approval) and then turned around charged me $250. The workers seemed embarrassed and offered to let me speak to their boss, Mike, on the phone. Mike said he would take $200 cash (because he is not only a con-artist, but likely a tax cheat). So I just paid it to get this guy out of my hair. BEWARE OF THIS COMPANY. IT'S OWNER/MANAGER MIKE IS A RIP-OFF (but the workers were friendly and courteous).

Wow. Didn't show up and didn't care. I called at 6:30am because I couldn't get my car out of the garage. Told someone would be at my house between 12-2pm. I missed going to my son's school event because I was at home waiting for repair.
At 2pm I called to find out where he was, I was told his appointment before mine was more complicated than expected, but he was in Newport Beach and would be at my house in an hour. (Doesn't explain why I wasn't given a call at 1:00 when he knew his appointment was running late)
I called at 4:15 when no call or no repairman. The "gentleman" said his guy was in Fountain Valley and it would be 45 more minutes. No apology no explanation.
I said cancel him I'm going with someone else, he said "OK" and hung up.

Must be nice to not need customers or good reviews.

I'm a very loyal consumer, I always try to go with small owner-run businesses. I called Mako because they repaired my door the last time and left their sticker on the motor. (Now I'm suspicious of the work they did because the springs were suppose to have a 10 year warranty )

I'm the kind of customer who will go out of my way for a good company who appreciates my business.

Mako has very unprofessional practices, unreliable and no customer service.

I read all the other reviews but maybe something changed in 2018. I needed our two overhead doors serviced at work. They came when promised. The serviceman was efficient and thorough. Glad I used them. They were reasonable as well.

When I arrived at my jobs location I found two gentleman working on the roller doors for the unit i work in. At first I didn't see their equipment on the floor and noticed their truck next door thinking they were next door, I was wrong. I ended up pulling in and running over some of their equipment. At first I was aggravated because I figured someone would have stopped me but after apologizing they told me not to worry about it. Christian Giuliano & Geno Ganus were wonderful, they explained how we could get a hold of them if something went wrong w/ the door, they were very nice and honest. I didn't hire them, they were hired by our property management. That speaks a lot, I am in the service industry and I know some workers can act like, if you are not paying me your opinion doesn't matter. I recommended requesting them, they are a great team.

A pleasant sales rep stops by every few years to make sure the Mako sticker is still beside my commercial roll-up door. And it worked...when I needed a repair, I called Mako. This was not an emergency, so I was totally fine with waiting a few days or more. I agreed to the $198 price quote given on site. A few sledge hammer whacks later, the job was done. I objected to the price quoted in light of the time spent, but got nowhere.

They got my money this time, but will not get my repeat business. Not much integrity on display.