Johnson's Shoes - Chico

Tip: They're having their "annual sale" right now

This isn't a bad shoe store its just primarily for old folks. I visited the store looking for rain boots which unfortunately they don't have. They have a large selection of what look like nurses shoes and thick bottom "old people" shoes as well as a BUNCH of different styles of Crocs. Not my style AT ALL, EVER however... if you like these types of shoes this jut might be your store. Two stars for the decent selection of leather riding boots they had (4 different styles, all pretty cool but kinda pricey). If your looking for rain boots, head over to Heel & Sole, if you need grannie and grampie shoes, you'll love this store :)

Terrible service. Ordered a pair of sandals, told 1-1/2 week delivery. After three weeks, no sandals, no call, no nothing. Went in to store and told they'd be in 3-4 days... Two weeks later, nothing. No call, no sandals, nothing. Returned to store for reimbursement. No explanation.
Went home, ordered online and sandals arrived in two days.
I gave them one star (don't know why).
Buy Local?? This is why not.

This is my most favorite place to find good fitting, well designed and made. The sales are excellent! The staff are knowledgeable, kind, and helpful. I wish there were Johnson Shoe Stores all over the USA just like this one.

The selection is great. However, when I went in today I was ignored by both salespeople.Not even a "hello". I could forgive this of the one woman who was actually helping someone...until she greeted an older man who entered the store with a "Hello, I'll be right with you." She then looked me right in the eye and said nothing. I like to support local businesses but I'll be buying these shoes online. Shame, because I knew exactly what shoe and size I needed. I didn't even need to try them on. But I don't need to patronize a business that makes me feel worse about myself.

My husband bought a pair of very expensive shoes. They did not have his size so ordered a pair for him. They said that if he was not happy with them within 2 weeks he could return them or exchange them for a better size or refund. The shoes took 2 weeks longer than expected. My husband took them home and wore them around the house for one day an decided they were a half size too big. He took them back in perfect condition and they refused to honor their return/exchange policy. I will be turning them into the Better Business Bureau. They do not even deserve 1 star!!! This is a real heads up. Don't buy shoes here if you can not through away a lot of money!!!!

This is a great place for work boots and shoes of all other types. I go here for all of my work boots plus some of my shoes. What's nice about this store is the staff I have encountered are extremely knowledgeable helpful and friendly and whenever my shoelaces break on my work boots I walk right in and get a new pair for free.

What Happened to customer service! Once they brought the shoes to us they would go stand behind the counter and basically it was self serve

*The staff is helpful, knowledgeable and patient.
*I buy most of my shoes here, but not too frequently BECAUSE the quality of the brands they carry is high. The shoes are stylish, comfortable and last a long time!
*If they do not have a color or size you are looking for, they will do the best they can to procure it for you.
* I always get compliments on the shoes I purchase from Johnson's.

Great shoe store! I get all my shoes there! The staff know their stuff! Their selection of Red Wings is unparalleled! Will shop there again!

Went in the ask a simple question about their exchange policy on the Uggs. Need to say, both the sales associate as well as the owner was rude as can be. First time I went into that store and would be the last. If you guys have questions about Uggs simply contact them instead of going through the hassle of getting rude service.