Impress Computers

I purchased an AMD Ryzen 5 5600X processor from Impress Computers. They mistakenly sent me a Ryzen 5 3600 processor instead. I contacted Roland by phone and he very quickly sent me a shipping label to send the 3600 back to him, with the agreement that they would send the 5600X upon receipt. After shipping the processor back, I found the processor for a slightly better price, and being on a tight budget, emailed Impress to request a full refund as opposed to the originally agreed upon replacement. They did so as soon as they received the processor.

While my transaction with Impress Computers may not have resulted in an actual sale for them, I was very "impressed" with their customer service and attempt to rectify their error. I would not hesitate to do business with them in the future.

I was In a dilemma and these people told me they were down to one technician. They said it would be 5-6 days before I got my computer fixed but even then the prices were outrageous. He quoted me 250 for diagnostics and another 350 for the labor. I get that you are trying to keep your lights on but another business down the street charged 65 for a diagnostics and 180 to fix the computer. You all are overpriced and not that knowledgeable. You guys are so quick to show your refurbished computers to sell. Annoying! I won't go back

Your motto should be: "UN-IMPRESS COMPUTER: WE CAN'T DO ANYTHING RIGHT"

SADLY, this is not an isolated instance. Several family members have had this same terrible experience. Everyone of us has had
to go back over and over for them to
correct the problems we asked them
to fix. They then create NEW PROBLEMS. The process takes days or even weeks and it is STILL wrong.

ROY sold a refurbished computer to my 99-year-old mother promising it would be "exactly like the your current computer" despite her telling them she can hardly see and it would be difficult to learn a new computer.

My mother is nearly blind so she said everything had to be in largest font possible.
UN-IMPRESS tech HAZEM returned the new computer with the smallest font.

My mother told them she only uses the computer for email. UN-IMPRESS Computer tech HAZEM did not include email in the new computer.

We took computer back and said my mother uses Outlook email. UN-IMPRESS HAZEM said she could not have used Outlook and gave her another email program, losing all her contacts. In fact, her original program DID USE OUTLOOK. HAZEM JUST CHOSE TO IGNORE THIS.

The kicker: IN-IMPRESS COMPUTER LOST 200 years of ancestry photos that existed only on my 99-year-old mother's computer. They lost her USB drive to the old computer.

We have to find and pay another
company to see if they fix the issues repeatedly caused by UN IMPRESS COMPUTER: WE CAN'T DO ANYTHING RIGHT."

Except no one can replace the photos HAZEM lost. HAZEM is so sure he knows everything he does not listen to clients.
He alone will decide what is needed.

My mother is crying.

Our whole family is outraged at the arrogance and incompetence of this company and its technicians.

Hello I wanted to know if you guys would give me an opportunity to work for one of your used computers
Times are hard at the moment I'm 19 years old I'm Marred and we have a 18 month old son we live and help out as much as we possibly can I wanted see if I could work for a used computer I currently work in sales and looking to market and work longer hours to try and pull my whole family from the situation we are currently in if you could please respond to my review that would mean a lot thank you for your time today !

My partner has a custom PC and the CPU had started going out on it. The place we originally bought it from was in CA and wanted us to ship it back. Instead we brought it to Impress and they were able to fix everything for us in a day. It wasn't a complex issue, but I appreciate them for staying a little after closing so we could pick up the computer and have it for the weekend (we came on a Sat). Andrew, the technician was so nice and helpful. They charged less than I was originally quoted for as well. I really appreciate the good service and will continue to use Impress.

Absolutely wonderful customer experience with them! It was by sheer luck that I came across Impress Computers in my search for the AMD Ryzen 9 5900x cpu, and I have absolutely nothing but praise for how Roland and the team handled the delivery of this product with scalping and supply chain disruptions running amok for this product at even the major authorized resellers (e.g. Best Buy, Amazon, Newegg, eBay, etc) out there. Most importantly, Roland was very communicative and transparent about the status of the pre-order I placed on this product.

I have been a loyal customer of Impress Computers for years, going back to when they were located on Park Row. Until today I was always more than thankful for the advice, service and professional interaction I had with all of their staff. Today my wife and I took her computer in for service. We were met by an obnoxious and arrogant young man by the name of Andrew. Without asking the problem, he stated the laptop was old and stated it would be better to purchase a new one. He was rude, would not listen to our concerns and insisted we buy a new laptop. I have never had such a negative response from an Impress employee, to say the least I was put off by his arrogance and lack of customer skills. Fortunately, another employee, Bruce, did take time to listen to us and provided us with advice, actually solving the issue.
I can only hope Roland can correct the deficiencies this employee has with dealing with customers, better yet I hope Roland never allows him to deal with the public ever again, Andrew should stay in the back working on computers and never dealing with customers.
When we need new laptops, Impress will be our first stop, however if this belligerent young man is in the front dealing with customers, I will have second thoughts about purchasing from Impress. The organization has too good of a reputation to allow associates of this temperament to deal with clients.
Steven Skiles

This is the place to take your computer to get it fixed !!!! I took my computer in for repair, I was expecting at least $100.00 dollars of repair, but it only cost me 1/10 of the that among. Roy was wonderfully knowledgeable and extremely nice. He went and above and beyond to explain why it is not necessary to repair the computer, but a simple $11 dollars add on would do the job. That prove to me they are honest and to be trusted. They are very knowledgeable here. Make sure you asked for Roy. He is the man for your computer need. You can make sure next time I need something to do with computers, I will be back here for sure.

This is a follow-up, in answer to Roland Parker's June 4 response to my initial review of May 3.

Mr. Parker apologized for the delay in processing the promised refund, but then attempted to trivialize the importance of it by indicating that the delay was only 1 week. If that was true, I would agree with him (and I would characterize myself as unjustifiably restless).

But the delay in handling the refund wasn't 1 week, it was over FIVE WEEKS and, no, that isn't acceptable or justifiable. Mr. Parker promised the refund on Feb 21; the order shipped on Feb 22; I mentioned the refund in a message to him on Feb 24 (which was principally about the signature issue); I wrote him again about the refund on Mar 18 (almost a month later); and sent him a final email about the refund on Mar 23 (this one sent to the email address tied to the Impress PayPal account, so I could be certain it would be an actively monitored mailbox). I received no response to any of these, so I filed a complaint with PayPal on Mar 30 at 11:32a. At 11:47a that same day (15 minutes after I filed the complaint), I received notification from PayPal that "Case closed in your favor -- We reviewed the case you filed on March 30, 2021 and have decided in your favor. We've issued a refund of $3.28 USD to you."

Mr. Parker stated that Impress handled the refund, not PayPal. That isn't what PayPal wrote. Mr. Parker also stated that the delay was only 1 week when, in fact, it was 5 weeks and 2 days. As a matter of principle, that is a huge difference.

This refund is trivial in amount. But I was not treated respectfully as a customer, and in my opinion Mr. Parker had no intention of ever processing the promised refund.

Zero stars for Impress in how they handled the refund, and for their misstatement of the facts in defending their (non)response.

Knowlegible nice people doing work at a fair price. My home network was straightened up in short order and I was coached on how I could make the fix's in the future. They offer some reconditioned computers at awesome prices that I will be seriously considering when next I am in the market.