The Honda Of Joliet

The head of services is rude. If you are coming in for something small like an oil change and in a bind and need a car they won't let you have a loaner. It's not as important as a car that needs more work done to it. As someone that keeps it dealership maintained was pretty upset that they only will help those that they are making more money off of.

Had oil changed since new check oil after change was dark they call to see how visit was and was told it looked like dirty oil time goes by for next oil change and decided to do for daughter they never removed skid plate bolts and slid there hands in to change filter bu not taking skid plate off and loosening screws screws became frozen from elements crush washer was stuck on plug oil was black as ace of spade after
7000 miles the only way you could do your own oil change without a lift is to remove skid plate servic manager refused any retribution and i told him i Didnt expect him too but i probably wouldn't be back for oil change and he was fine with that moral of story is 60 dollar oil change and took short cut on 32 thousand dollar car two stars on oil changes 4 star on mechanical 1 star service manager

HORRIBLE MANAGER SERVICE . The vehicles here are TRASH ! they will sell a worthless car as if it's a new yearly one ! DO NOT BUY your car here you will have it back to back to their repair shops and not fix it instead will cover up the problem . I will be suing this place !

Joliet Honda has a great service department. Steve and Jake were the writers this time very good guys. All the writers I've had there are very good. Nice to go to a business and get professional experienced people taking care of you.

I was looking for a 2016 low mileage Honda CRV and found one online at Honda Superstore of Joliet. We live in Minnesota and weren't able to drive to Joliet due to work schedules. We don't buy a car very often, and had never bought one online from another state. Everything about our experience was positive! Our salesman, Amir, was so helpful and patient, too! Each time I had a question (and I had a lot of them), he was so responsive, helpful and a really friendly guy. Shawn, our sales manager, was also great. Highly recommend this dealership and Amir if you live nearby or even for an online purchase with shipping!

Their parts department is straight TRAAAAASH LOL. They're rude as hell and have no manners. Had me waiting 30 minutes just for 1 super simple easy part to get. The middle aged parts counter guy is straight garbage and rude for no reason. Then the cashier said nothing to me at all and was very abrupt and rude. Shoutout everyone else tho that works at Honda, they're the best.

Walked into this dealer at 5pm looking to buy a new suv. I was greeted by no one and browsed the showroom for 10 minutes and no sales person bothered to talk to me. They were busy looking at YouTube videos or talking amongst themselves rather than doing their job. Won't bother spending my money here. Extreme lack of professionalism.

Just bought a 2022 Ridgeline from Honda of Joliet. Very pleased with the overall experience. I was in and out in under two hours including test drive. Nikhil Kahn worked very hard to get the deal done with payments and a term I would accept. I would highly recommend him when you need to purchase your next Honda. Overall very satisfied with my decision to buy a car here.

On February 4th, 2023 I brought in my 2006 Honda Pilot in for an oil leak. Honda Joliet kept my car for 3 days to diagnose the problem. Chris the service agent said it would cost $1200 and they would have the oil leak fixed. I pickup my Pilot on Monday February 6th and the car was still leaking oil I brought it back on February 10, 2023 and the came back to me and said it would cost another $2500 to fix the oil leak even though it is leaking from the same area. I asked Dennis the assistant service manager that either they should fix it for free, or give me my money back. He stated Honda of Joliet does not do that. I have been coming to this dealership for 10 years and this is how they treat loyal customer. Do not go their they will scam you out of your money and act like it is your fault!!!!!

The people here go out of their way to help you get the vehicle you want. They spend a lot of energy selling you the extended warranties. The one thing I don't like is that when I tell them my phone isn't lyncing up with the car, they tell me it's my cable. No troubleshooting, just "it's your cable". 8 cables later... it's still "just my cable". If they won't troubleshoot a simple tech issue, will they a complex one? I don't get the impression they really "got my back". Also, they stopped making appointments for oil changes. When I asked, they blamed the customer. Never blame the customer people! . Anyway, they said because customers arrive late it pushes everyone back. Well then put the late customer to the end of the line, not the rest of us, we were on time! Regardless, they were two hours behind even though they were not making appointments . Their ability to adapt is questionable.