Fram Monument Company

I recently worked with Fram Monument to have a grave marker designed and installed. You did an outstanding job. Your communication and responsiveness was incredible. You were patient and kind, and the price was right. You were prompt, coming in ahead of deadline. Even thought the cemetery was backed up due to Covid, you found a way to install the marker before Mother's Day. I wouldn't hesitate to work with you again and recommend you.

Fram Monument delivers on all counts, price, customer service, promptness, and quality.

Thank you Niv and the Fram Monument team!

I ordered a monument for my mother though the Columbia branch. In terms of the ordering process and the final product, I am satisfied. However, I was not satisfied with the wharehouse people who handled my order. A couple of months ago I was notified that the monument was ready, and that in a few weeks I would be contacted about installation. After more than a few weeks, and no calls, I contacted the folks who work in the Columbia branch only to find out that the monument had been sitting in a wharehouse for weeks. Nobody in the wharehouse thought to reach out to me, or the cemetery or anyone else for that matter. Finally, the scheduled day for installation arrived. I had a 9:30/10:00 appointment at the cemetery for installation. When the installer did not arrive. I called the Columbia branch again, only to find out that the wharehouse would not have an installer at the cemetery until 10:45. Again, I had to make the call, they did not reach out to me, in addition to the wasted hour. In conclusion, very poor service on the part of the Fram wharehouse.

My son passed away in April of 2022. I contacted this company in August to place an order for a memorial. Eight months later and no memorial. The anniversary of my son's death has passed. I was told it would be another 6 weeks for my memorial. To make things right they said they would try to place a dedication board at the grave by the anniversary date and refund $250 which never happened. It was heartbreaking not being able to locate my son's grave. What a slap in the face to offer me a refund of $250. My family depended on me and I depended on this company. Never again.

Please do NOT be fooled by all Fram's positive reviews. You may be one of the unlucky ones that get so horrifically mistreated and continually lied to like my family was. Niv Fishbein is the most unprofessional vendor I have ever dealt with. His carelessness resulted in my son's headstone being ripped out of the cemetery within 24 hours of its installation. He blamed it on our design, yet the contract we signed with Fram said all etchings had to be preapproved by the cemetery and Fram neglected to do this. Niv continually blamed everyone but himself. At one point he even grief-shamed me which is hideous. He made several promises (in writing) of three different reinstallation dates and he completed none of them. Not once did this company reach out to me -- I had to continually reach out to them. Losing my son is the absolute worst thing that has ever happened to me. Niv and his employee Melissa caused me so much anguish on top of my already agonizing grief. I'm begging you to not use this company. Even if there are 100 positive reviews, do you really want to risk being one of the customers who will endure the unprofessionalism of this company while you are grieving your loved one? There are other choices out there, and I regret not picking one of them. Niv seemed like a charming and caring man until I challenged him. He did not like that one bit and made my experience truly awful. DO NOT USE FRAM MONUMENT!!!!!!!!

Niv from Fram Monument was extremely helpful during the whole process. I checked many monument places and I got the best stone at the best price and great quality from them. Installation was quick. Thank you so much.

Joe CohenOctober 18, 2018

I am writing this to tell everyone, I was In shock when I heard my cousin died that was a year younger. Being in shock attending his funeral and then I was given the name of Fram Monuments to help me get the monument designed & produced. I am from PA and couldn't travel in person to MD or DC to meet the crew however I feel that I know them well enough to say great things about them. I spoke to & emailed Joanne & Niv multiple times to get it right. No matter what questions I had they always got back to me quickly. When I asked to match one of the items on his parents stone they said no problem, even it is not a stock item anymore. They are driven to get it done your way and on time. Thank you everyone at Fram for making great impressions with our stone. Peace & Enjoy Life Joe

My mother passed away from COVID-19 complications back in April 2020. I called eight monument companies thereafter. Of all those companies, Niv was exceptional--product and service.

He exhibited patience and understanding during the shopping process. Then during the design phase, he took the time to build the monument in real-time via an online video meeting to help me visualize the end product. Niv was open and receptive to my input. His final design and craftsmanship was exquisite. At the delivery and installation phase, he prepared, delivered and installed the monument perfectly.

My mother would be proud. I couldn't be happier.

Thank you, Niv and team.

My mother passed during a very busy time in the DC area; right after Christmas and just around the President's inauguration. I found Fram Monument Company to be patient, considerate and thorough. Not only did we have to deal with her death but less than 30 days later my father passed as well.

We had the gravesite marker for over 3 years now and it is gorgeous! It has held up to the elements including snow, sleet, rain, ice, 90-degree weather and direct sunlight. Not to mention deer, birds and nature critters moving about. The marker has her image and a bronze vase. The vase is still attached and it still easy to wipe clean.

Service: It is very difficult to deal with people at their emotional worse and the people at Fram Monument are true professionals, Niv at Fram Monument was excellent. I was in California and planning service in DC (yes, across country) in the winter during inauguration AND with less than grateful family. We know how that goes...the funeral brings out the "best" in some families.

I never had to reach out to Niv or anyone at Fram Monument. He stayed in contact with me without being pushy. Always allowing me to direct the conversation and the process. Some people may feel like they have to chase Fram but it is a fine line between contacting you and annoying you during your time of grief. Niv not only worked with me at my worse but also remained very professional and thoughtful. I want to thank him again for being more than just a "salesman". A considerable amount of time was spent with me communicating through email and by phone. During all this time all correspondence remained above professional, considerate and personable. I am more than please to report even after the sale, 2 people from the company sent a card and called to see how I was doing. I received more consideration from them than some "friends".

Product: Fram Monument told me exactly how long it would take to get the marker prepared and delivered. It was done within that time frame. When I flew across country to check on it. It was there and it was perfect! I'll try to add a photo to the review so you can see what I mean by exceptional details. After 3 years the marker is as beautiful as it was the first month.

Cost: The cost was reasonable for the quality and service I received. Fram Monument never once made me feel as if they were "upselling" me. I was able to take a much time, as I need to make a final decision. Niv reminded me of the deadline to make changes to the selection I made but that was only after I had put in an order to make sure it was exactly what I wanted. There are several options for various budgets. I am very pleased with my selection and the cost. It is still beautiful after years in outside elements. This is a true testiment to the quality of thier product!

Finally, without hesitation I can say Fram Monument was a ray of sunshine in a very demanding and emotional timeframe. I had an awful time with family, funeral service providers and others but Fram Monument was fantastic! I strongly encourage you to consider them for your purchase. Years later I am very happy I purchased from Fram Monument.

Niv is very caring and helpful. He managed to bring everything together, dealing with a family member who makes situations very difficult. I am very grateful for Niv's support in that grim time. The headstones look very professional, and I appreciate everything he did for me.

I have never experienced such Unprofessionalism from any vendor like I did here. My father passed in July and he still doesn't have a memorial (it is now mid March). The owner, Niv, is so unorganized, never available, and there is no truth to his word. We paid $300 for a rush order on top of the outrageous amount we already paid and almost nine months later, there is still mud at my dad's grave. His filing system is just keeping emails. He keeps zero records of our conversations and asks. It's not even like we had that complicated of an order. We had a half ledger granite with a bronze memorial. That's it. We paid for a double decker so when my mother passes, she could be buried with my dad. After 8 months, He did not leave enough room on the granite for her bronze memorial, even though I emailed him and said "from the looks of it in the photo you sent me, I don't think there is enough room for the second bronze without it covering the border". He assured me that there would be room via email again. Sure enough when the granite arrived at the cemetery, THERE WASN'T ENOUGH ROOM. The guys at the cemetery were laughing and saying how it "looked like shit". He didn't even center the bronze with the stone! There was an extra inch on the right side. This is already a horrific time for the families and to have this level of unprofessionalism is just outrageous. On top of all this he has the audacity to not answer my calls or get back to me. Furthermore; he texts the funeral director and says "go ahead and install I will get them another stone when mom passes". Who is he to make that decision??? Without talking to us. My mother is young so we are talking about 40-50 years and this guy just expects me to take his word LOLLLL. I highly doubt he will still be in business in 40 years. Apparently I am not the first person to be treated like this. He is running multiple stores without any help other than a secretary that does nothing other than take messages for him which don't even result in a response. I am emotionally shook and scarred. DO NOT GO TO THIS BUSINESS if you care about your loved ones that have passed. It's a scam!! Wish we could give negative stars on yelp.