Escondido Auto Pros - Auto Repair & Hybrid Repair
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Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“John was able to get my car in quickly and I asked him to check the front suspension because it was shaking.” in 8 reviews
“I need my brakes serviced and Oscar is so great, he got me a fast appointment and got my pads and rotors done.” in 7 reviews
“David was the person who answered most of our questions and did a lot of the work, along with his team.” in 6 reviews
About the Business
Business owner information
James M.
Escondido Auto Pros was once known as Cal's Auto Pros. Cal has since then retired, but our repair shop continues to provide the same great service and repairs. Now specializing in Hybrid repairs, you may see our parking lot littered with Toyota Prius customers :). Located in Escondido, we have been providing auto repair and auto service to San Marcos, Hidden Meadows, Rancho Bernardo, Oceanside, Valley Center, Vista, Rancho Penasquitos and many more areas for many years. Our auto repair shop is equipped with state-of-the-art equipment and technology to ensure all repairs are done efficiently. Our certified, expert technicians have many years serving in auto repair service and perform the best work in the Escondido area. Our mechanics are trained to educate you on the condition of your car, what's in need of repair and what isn't. With our extensive list of services and high customer satisfaction, we are the honest auto repair shop you can trust.
Location & Hours
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Overall rating
104 reviews
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Terry K.Vista, San Diego, CA04Jan 5, 2024The service I requested was done in a timely manner, and they were in contact with me about my vehicle, and what else needed to be done
The quality Of the service that I received on my vehicle was very good
The overall value that I received was very good. I would recommend them4
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Oh no 0- Sally O.San Diego, CA06Apr 4, 2024Updated review
I must share again that I had another great experience at Escondido Auto Pros. Let me tell you why...
1. The ease in scheduling an appointment w/Alejandra. After you book your appointment, she will text or email (whichever you prefer) a confirmation. What I like most is the reminder you receive a few days before your appointment.
2. I know that my Honda is in good hands. They are professionals, honest & trustworthy. As a woman, that means a lot.
3. They have a nice waiting area w/ coffee & water. They have a restroom as well.
Please consider taking your vehicle to EAP (Escondido Auto Pros)Helpful 0Thanks 0Love this 0Oh no 0Mar 12, 2024Previous reviewAs a first-time customer, I liked how quickly I was able to secure an appointment with Anjelica. She is pleasant and professional.
The service I received was in a timely manner.
Escondido AutoPros are honest which means everything to me. After a vehicle inspection, they gave me an analysis of services that may need to be done. I liked that there was no pressure to do everything at once.
I plan to tell my friends and family how great you are. 
Ryan M.Carlsbad, CA07Feb 6, 2024Had a very good experience getting my car serviced here now twice. After my oil change they were very communicative about the issues going on with my car. After I decided what I wanted to fix they gave me a good price as well. Coming back here from now on.
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Benjamin M.San Diego, CA02Jan 2, 2024Great customer service and reliable service! Also I was able to get my car in same day.
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Gabriel H.Escondido, CA02Dec 21, 2023Always going above and beyond with honesty, never once has that been an issue here. They really do value you as a customer by being efficient and accurate with repairs. They will always be upfront and tell you options with also educating you if needed to understand the repair a bit more. Confident team with great work ethic and trust is why i continue coming back!
Helpful 0Thanks 0Love this 0Oh no 0- Jocelyn L.CA, CA021Feb 19, 2024Updated review
Honest & great service. From their front desk service to the technicians these people are the best. And as a female, that means a lot. We all need a trustworthy place to do what is needed to our cars, done right. And this is definitely the place. Thank you for taking care of my Altima & my Infiniti. I drive all the way from San Diego just to get anything done on my cars & I will continue coming here!
Helpful 0Thanks 0Love this 0Oh no 0Jun 23, 2023Previous reviewI am a second time customer here. The first time I was here to replace the hybrid battery on my Nissan Altima. The second time, to replace the ABS module on my Nissan Altima. These guys are very friendly and very upfront and honest about everything. I am always a little iffy going to new places but these guys really earned my trust. It's easy to get An appointment with them. Both times they had my car done in a timely manner and these Guys will keep you updated either through a phone call, text message or email about the progress on your car. They had my car ready sooner than expected and I was out of town and they even kept my car two extra days til I got back! Thank you so much. I will definitely be doing more business with these guys.
- Nov 13, 2021Updated review
Brought my Prius in for - C1247 - Stroke Sensor.
They said I need it to be replaced. They stated total was 709.94$ with tax and labor.
I asked the technician why this is so expensive
He said the part alone is very expensive.
I called Toyota and he stated that part was 215$. 230$ with tax.
I spoke with another technician upon picking up my vehicle. I asked how much was the part? He said I'm not sure I wasn't the technician ordering the part. I said your holding the sheet with the price on it.
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The battery service here is great, but the prices are very very expensive. They won't work with you in price even if you've been here a lot.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
James M.
Jul 30, 2018
Hello Mark. I believe your review is based on what occurred today and not based on your overall experience with our team. John has has always been the one to help our customers and has gotten many positive reviews.
I already spoke to Linda, and explained the miscommunication. She agreed that we weren't in the wrong, but the final invoice was written in a way that looked misleading. It was not and there should have been no issues.
John has been in this industry for over 20 Years, so he does know how to deal with customers. In fact since you've brought your other vehicles to us you have dealt with him countless of times. If he believes that we're not in the wrong and that the invoices are correct then he has to be stern. This is our industry.
We would appreciate an overall review of your whole experience. As an Elite Yelper you must understand why I believe in fairness of the overall work and not just one instance. Linda has my phone number and this matter has already been resolved, we just wish you gave us some time to contact you instead of making a quick decision to leave long negative review. Thank you for your business, and hopefully we can help you with something else in the future.May 21, 2021Previous review5/20/21
Just got a oil change, transmission flush, water pump replacement, new hybrid battery with two year warranty for total price of 1916.43$ that's including tax
Battery -1199$ that's parts labor
Water pump was somewhere around 430$ parts and labor
Oil change was around 41$
Transmission flush was somewhere around 160-200$
They offered military discount but don't offer any healthcare discounts for front line workers like me.
They stated they took off the diagnostic fee for me but I go to 4 other shops for my other vehicles in north county and they always remove the diagnostic fee if I do my repairs with them. This place acted like they did me a favor.
They changed my remote battery free but other then that the prices are ok. Customer service was great and they are definitely fast at what they do.
I still recommend this place if you have the money to spend, you do get quality and speed.May 18, 2021Previous reviewThis is the go to auto shop especially if you have a Prius, electric vehicle. I had a previous issue with the facility but it was a miscommunication.
If you own a Prius and have had issues but don't want to pay Toyota dealership prices for fixing your car. Go here.
Experienced customer service, very well experienced mechanics, especially with hybrids and electric vehicles.
I've been going here for 5+ years, they are the best in north county.Jul 31, 2018Previous reviewI have been going to this shop for a few years and even bought a hybrid battery from them. I never had an issue until today. More of a customer service issue. Ive seen this person raise their voice in in aggravation explaining to a customer why the price is what it is. I have never had an issue with this person but today as my pregnant wife was calculating the bill. He acted in frustration. I understand everyone tries to get a discount in some manor, but what my wife was doing was asking why the price is that price when another person explained clearly what he is waiving. My wife works in customer service and i work in health field meeting dozens of patients and family members all day. We know when were being talked to inappropriately.
Aside from all this, the work here is magical. They always get the job done no questions asked. Owner contacted me about today's dispute and adjusted what needed to be adjusted. When an owner of a business can contact you about your issue right a way, it deserves great ratings. Not all owners respond the way this shop does. Again i personally havnt had any issues with this place until today with a small issue, but it was corrected immediately.
Id still take all my vehicles here hands down over other shops in the area. They warranty their work and product. No questions asked, bring it in and they will fix it.Jul 30, 2018Previous reviewThe shop is excellent, the work is done right.
ISSUE: staff arent trained well, no communication with one another when it comes to giving some sort of discount to customers. When one says theyll discount something. It comes out wrong and you end up paying more.
Employee "john" in specific was extremely rude when explaining the costs. When another employee gave us a clear breakdown on costs for us. John said he was wrong when the other employee stated clearly what was discounted.
I brought a work vehicle there before and heard john speak to another customer very rudely when explaining costs as well. This isnt the first i heard of him being rude.
Customer service is everything. Hopefully this shop changes their values in customer assistance. Not bringing my work vehicles here anymore as well as mine unless something changes. - John L.CA, CA08Dec 15, 2023
Quick and fast called on morning and out by noon. Great staff: took great care of my car and my dons
Helpful 0Thanks 0Love this 0Oh no 0 - Anna S.Vista, CA618Nov 30, 2023
Exceptional customer service!!! Great communication! First time here and will come back if and when I need repairs again!
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