Disaster Doctors

We were totally ripped off. What they charged to suck up some water remove carpet padding and put some fans on the carpet to dry was ridiculous. Do all disaster cleanup companies gouge customers because they can?

Dangerous! Everything about our dealing with them has been dangerous, disastrous, deceitful and shady! Drive safely in SLC!
AND it's come to my attention that they may be offering "benefits" for positive professional referrals. Though this is common practice for many businesses, if a professional recommends these guys highly, or at all, please consider their motivation.

Hired disaster doctors to mitigate a leaking upstairs shower. They hired an inexperienced subcontractor who I ended up having to manage myself. The job was done so poorly they had to do it twice, then the shower failed in less than a year with water leaking through the floor to the bathroom ceiling downstairs. Then they tried to provide the same lousy subcontractor to fix it and refused to repair the damage to ceiling in the downstairs bathroom.

We worked with Evan and Brady to remediate some water damage in our house. Both men were professional, knowledgeable, courteous and did everything they could to help us. We are very pleased with their service and would highly recommend using this company.

After our sewage backed up in our basement, Disaster Dr was recommended. Their workers were really great but their accounting and follow up was terrible. I agreed to do the painting, replace baseboards and replace all the furniture. They never paid me for the work and they kept the money paid for the work I did. They also pulled up carpet and pad that was not supposed to be removed from a back bedroom. They agreed to pay for it. They sent us less than was promised and less than the cost to replace. They owed us around $800 and refused to pay me for the work I did and the total price to replace the carpet they accidentally removed. I would never use them, but if you do, get everything in writing and call your insurance company first!! They told us not to call our insurance company until they started the work and tore everything out of our basement, big mistake.

Disaster Doctors did a good job with initial clean up and tear out. Unfortunately, it all went dow the drain after that. They sub out all the renovation and it shows. The drywall was done well but they did no cleanup. We had to clean prior to painting. They invoiced us for a number of items that weren't done nor were they items that were part of the disaster. They did agree to remove these items from the bill but it took several attempts. My suggestion is to use this company for initial clean up but the hire your own contractor for the rebuild

Were professional, knew what they were doing, made sure basement was completely dry, no mold, hauled away what was ruined, showed up as promised, did a thorough job. Had no complaints.

Our basement was flooded while we were on vacation. When we came home, there was two inches of water through almost the entire basement. All the carpets were ruined, the baseboards had swollen with water, and it was a devastating nightmare. I have never had any sort of "disaster" to deal with, so had no idea what to do. I went on google to find someone to help us with this mess. I researched the top damage specialists that came up, and saw that Disaster Doctor's had rave reviews from previous clients, so I called them. I am SO GRATEFUL I did.

They were absolutely incredible to work with from start to finish. They took this nightmare out of my hands and completely fixed it all. It was a Sunday night when we got home to the damage, and they sent someone out immediately. He assessed the situation, put our minds at ease, and the very next day had a team setting up dehumidifiers, fans, and removing the destroyed carpet and baseboards. After it was completely dried out, they sent in the repair team-- all new carpets and baseboards-- it looked even better than before the flood.

The entire team, from start to finish, were professionals. They were personable, knowledgable, skilled, and efficient. The damage was so extensive that it took a few days to repair, and they showed up on time each day and went right to work-- I didn't even know they were there. I can not rave enough about my experience with Disaster Doctor's and would absolutely 100% recommend them to everyone who has suffered a disaster. Look no further-- this is the team to trust.

Disaster Doctors assessed my water damage and leaking roof 4/18/2109 after a storm. State Farm Insurance gave me DD number and said they know the insurance standards and work with them.
Disaster Doctors came shared booklets saying they care but I do not feel this ; only the pressure to sign their contracts; it seems their priority is to make claims.
Derek came and said the roof looks like wind damage (roof nails pulled up from shingles)and the water damage in kitchen and bedroom definitely need mitigation with fans/drying
He said I should make an insurance claim despite my high deductible
I wrote a check for my deductible $2215 and Derek required a $500 deposit on the drying machines which later State Farm said is unusual but nonetheless I wrote the check. Once the checks were taken the communication with mitigation team stopped. They seemed busy on other jobs I called Derek for updates and waited for roof estimate but for the most part the machines just ran and ran and ran. Another storm came in and because no protection was placed under the ceiilng cut out additional water and dirt came into my two room...needing those machines to run and run more...frustrating!!!
In addition they found mold in my kitchen (same area they cut out) but took up front payment for the mold, set up the machine and once again disappeared.
Never heard an estimate or hear anything on roofing replacement and found this on my own.
Cameron reached out and came to my home and helped me clean the dirt and roof junk that came through the ceiling onto my wood floors which was nice but...; later he sent Cody to fully cleaned my rooms and put up sheeting ... finally!!
Due to the lack of communication with me and apparently amongst the different departments in Disaster Doctors I chose another company to rebuild and have been very pleased.
Disaster Doctors need to talk to each other, serve each client with the same priority regardless of size and make service the priority and not just signing the contract.
Buyer Beware!!

I called Disaster Dr to get a black mold test in my rental for my bathroom that has visible mold. Once transferred I asked how much for a mold test. My property manager said my landlord will not clean it up until I get a positive mold test. They refused to service me unless I agreed to at least 2 of the 3 suggested tests. One in the contaminated area, one outside the contaminated area inside and one outside. At $75 each. When I asked of they could just test the one room that clearly had mold he suggested I call another company. I told him it was in the bathroom and I could see the mold so only one was necessary. He then began explaining to me how mold forms. I am not an idiot, my landlord is. I hung up. They seem more interested in up selling services you do not need than providing their services. If you do not buy into it you are not worth the time.