Charles Electric

You know those nice catalog photos of a generator sitting on a clean level lawn, with manicured hedges next to the house? The picture of a straightforward installation and simple electrical hookup? Well, that catalog photo definitely doesn't match our house, barn, and propane tank in three different locations on a steep slope! But Dan Charles and his team figured out how to make it all work. If you are looking for perseverance and problem-solving in a complex situation, they are most likely your very best option for a Generac installation on the mountain.

In the end, we had two different meters and buildings -- with a very long wire pull around the perimeter of the property, up a steep slope, and under a paver walkway -- connected to our propane tank. Previous owners of our house researched a generator option and couldn't find a way to connect the entire property ... but Dan did! In addition to being full of great ideas, he has a big heart and truly cares about people. He recognized our particular generator needs and made sure they were taken care of.

Dan made multiple trips up the mountain even before the start of the work to be sure that we had the right plan. For the original estimate, he spent over an hour walking the entire property with me, brainstorming options. He pointed out the best spot for the generator that I hadn't originally considered: lowest noise, least tree damage danger, and easiest connection point. The final quality of the install is excellent: no shortcuts and rock solid professional electrical. Very responsive to texts and follow-up afterwards as well. We look forward to working with Dan for a long time in the future and greatly appreciate the work that he and his (top notch) crew did for us.

Some of our outlets stopped working in our office. (We have an old building) I found Charles Electric through Yelp and booking an appointment with them was easy. I spoke with Dan to make the appointment and he was very responsive. The morning of the appointment Dan communicated who he was sending over, their name and their car. He sent Marty over and was very pleasant to work with! All smiles and very informative! I apprecitate Dan and Marty for taking the time out of their schedule to help us. Don't think twice about booking with them. They are great and professional!

Charles Electric was very knowledgeable and was able to fix my generator that many other techs didn't even respond.
I will definitely use them in the future.

Let me start this recommendation by saying that Dan Charles (of Dan Charles Electric) is a remarkable guy. He takes such an interest in his clients, is so helpful and responsive, and does everything he can to ensure that any job or project which he's doing is done superbly. And he manages to do all that with an easy manner, warmth and a terrific sense of humor.
In particular, if you want to have either a portable or a standby generator installed, you cannot do better than asking Dan to do it. He is a Generac dealer and Generac-trained technician, and he is dedicated to getting your generator working properly, and to fixing any problem that may arise after installation.
There is no doubt that for any electrical problem or need, Dan Charles Electric deservedly gets 5 stars.

Professional
On time
Courteous
Installed generator without a hitch
He came out with a crew that knew what they were doing
Bring on the storms!

FYI, Dan replied to my review and made some false claims. He claimed I had no permit and an unlicensed installer... He claimed that I stated that the unit broke down AFTER I called him out to service the unit. None of this is remotely accurate or true.

I responded by posting a copy of my permit to prove Dan wrong and quoted my own review describing how the unit broke during a storm. Why Dan would make such easily disproved claims is something I cannot explain.

Yelp quickly removed Dan's post because it was clearly dishonest and violated their policies...

My Generator has now been fixed by a reputable service tech. Thankfully Charles Electric is in my rearview mirror and as such I will now be removing my full response and copy of my permit.

Dan and his team are amazing.

They installed my new Generac back up generator with an attention to detail and a commitment to customer satisfaction that I have seldom seen.

In addition to being generator pros they are also affordable and professional electricians for all projects.

I could not recommend Charles electric more strongly.

Called to confirm our appointment time, never returned call. Day of appointment a no-show. Called and now their voice mailbox is full and couldn't even leave a message. Not a way to run a business. I was on a tight schedule to get some important wiring done and they left me high and dry and scrambling to find another option on short notice. I can understand being busy, especially after a large storm 10 days ago but there's no excuse for lack of communication.

In the aftermath of last week's wind storm and subsequent power outage, we found that our generator was not working. We called Dan and he went out of his way to prioritize our call despite the huge number of calls he had to deal with. He and Matt tried mightily to get our unit to work but it could be repaired on the spot. After much discussion, it was decided that our generator needed replacement. Dan did copious amounts of research suggesting several options for us. His kindness and excellent customer service was so appreciated, especially during the stressful time without power. We highly recommend him to anyone with electrical service needs.

I called on the day of the day of the "River Storm" in March 2023 for emergency services. My elderly clients Generac was not starting and the power went out from all of the fallen trees. I received some of the best help I have ever received from any technician.

He walked me through the process and gave me the secret advice you never receive, get a can of carburetor quick start.

I did and sprayed it in and within two seconds the generator started right up and my customers were so pleased because the PGE was out for parts of 3 days.