Hertz Rent A Car

I was nervous about renting a car here because of all the negative reviews, but I had a great experience a couple weeks ago. I got the size of car I requested and it was clean. Veda was great at explaining certain aspects of the car to me and she was great explaining the different options with the toll roads there in Austin, which I was not familiar with. She made sure I got a receipt upon returning the car and the other staff members in the room were very friendly. I would definitely rent from them again.

Well, I've never rented from Hertz before but since I was involved in a rear end collision with another party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice!

I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home.

It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke.


I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me.

They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental.

trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up.

I will NEVER rent from this location and probably Hertz ever again.

I've always has great experiences at Hertz Cedar Park. As a Hertz Gold member, I am able to come in grab my keys and go! This last time, I extra appreciated Nickola. When I walked in I was greeted by Nickola, then she checked my license. After a few questions I was in my rental, in less than 2 minute of arriving. When I had a concern with my rental, Nickola put me in a vehicle that she was more comfortable with. She kept telling me that safety was a priority and she wanted me to feel safe. During the entire process, she was friendly. When stopped her in the parking lot while she was helping another customer, she let know she would help after she finished with that customer. They typically have a great car selection.

This Cedar Park location is in a small strip mall and it doesn't have a ton of car options. The person that helped me was lovely and was kind enough to upgrade my vehicle. But to be fair, he did it because the car they were planning on giving me had a broken trunk latch, and I needed to use the trunk space for my trip.

As much as the upgrade was nice, the car did come with an almost empty tank of gas, so my first stop was to Costco to get it filled up.

Would I rent here again? Probably as work prefers Hertz and I don't want to drive down to the airport.

November 2023 was told by Muyiwa is just $50.00 hold ... Was too go my Daughters insurance as was hit by Red Light Runner . March 2024 Hertz wiped out my RBFCU Account for $1700.00 with out Notice ? To this day my account is Froze under with many Fees . My savings gone and checking account has my SSI was gone .. Help ?

This is the worst Hertz location I have ever been to. The counter staff is rude and not helpful at all. Extremely unprofessional

I'll begin with that the gentleman who helped me was really really nice. If I were just rating him it would be 5 stars for sure. Unfortunately the car I was provided was at best a 3 star. Someone had clearly smoked in the car before I had it because although the fabric of the car didn't smell, you could smell it coming from the air filter every time you started it up. And while the inside of the car was clean, the outside had clearly not been washed. In addition, the Service Due notification came on during my trip. I will likely use the Round Rock location instead in the future.

I returned the vehicle on May 19th 2023. I paid all fees including outrageous toll fees. Outrageous convenience fees. Still awaiting $400 deposit. Paid well over $7000. The other day they attempted to draft $245 in toll fees. I've tried on numerous attempts to contact them . Good luck trying to reach someone. I am so frustrated with Hertz. I DO NOT owe any tolls. Haven't had the vehicle in two weeks. I believed the person that's driving the car is connected to my account. This journey has been a complete nightmare. I was told by a Hertz administrator that I would be getting an answer on my deposit in two business days. It's been 5 days with no response. I COMPLETELY advise not to do business with company. Especially being a Diamond Uber Driver.

I completely agree with all the other reviews saying don't come here. This was a horrible experience. I book online. The morning of pick up, they tell me they have no cars and to call another location. I call the other location and they hung up on me twice. I call back this location and ask for them to cancel. He said he cancelled it. He called back two hours later and told me it wasn't cancelled and that I needed to call a number to cancel. I told him I don't have time for that so he said he would call. He did call and hung up as soon as he automated message come on and left me on the phone. I was on hold for 20 minutes. I will never be going to hertz again.