Review Highlights
“I just got into mountain biking and went to nearly every local bike shop in the Baltimore/Washington area.” in 2 reviews
“Steve, the owner, is fantastic and his bike fitting charges are very reasonable.” in 5 reviews
“They only recommend what you really need and there is never any pressure to make a purchase.” in 4 reviews
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Overall rating
33 reviews
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1 star
- Apr 27, 20242 check-ins
4/26/24- A mishap made it necessary to bring my fav road bike to Bike Doc. Several other shops could've worked on my bike but I wanted repairs made at a local bike shop that sold Pinarellos. Mechanics there are used to working on them & some parts are in stock.
The owner Steve & team heard my case and jumped into action. They proactively kept me abreast of the progress, even called to deliver the not so great news that my shifters were delayed which delayed completion. It took 2 weeks to make all repairs. I was running errands on my day off and received a text saying I'm Ready to Roll!! Steve and team showed the care & concern I needed during this trying time. ;)
Visit for ALL your cycling needs no matter if you're just starting out or an experienced cyclist. They also carry a nice variety of bikes (Pinarello, Trek, Cervelo, etc.), apparel, & accessories.
Support your Local Bike Shop!!!Helpful 4Thanks 1Love this 1Oh no 0 - C B.Severna Park, MD04May 24, 2023
No thank you to the Arnold bike dr. Have been to this store twice. First time I thought maybe the sullen girl behind the register was just having a bad day. Second time with a different associate but still awful. Like, shockingly horrible. Eventually got my kid a bike at the Crofton bike dr where the employees were actually helpful.
Helpful 0Thanks 0Love this 0Oh no 1 - Vinny B.Arnold, MD04Feb 20, 2023
Great people, super helpful! Bought a bike from here over 30 years ago. My wife loved riding this specific bike, although she had a newer one. Bike needed a face lift for sure, so I was given the task to make it rideable again. The staff at Bike Doctor was super helpful and assisted me in my restoration project. Didn't try and sell me stuff I didn't need and helped with showing me how to do some things. In the end the end result was a success and wife is super happy to ride her old glory again. Thank you Bike Doctor!
Helpful 0Thanks 0Love this 0Oh no 0 - Angela N.Baltimore, MD04Sep 9, 2020Updated review
I received a call from the Bike Doctor, and in all fairness, I felt that I should update my review.
Steve, the GM, reached out because he read my first review and wanted to speak to me directly. He expressed his disappointment on my experience, took complete ownership of the employees' and their lack of customer service training and ensured me that that is not the impression he wanted me to have for this location.
I felt like my voice was heard and his apology was genuine.
I'm optimistic and will see what happens when it's time for a tune for "Electra".
Stay tuned.Helpful 2Thanks 0Love this 0Oh no 0Aug 19, 2020Previous reviewI would rate this bike shop 5 stars, however, I had to give it 2. Customer service is EVERYTHING!
As you may know, finding a bike during the summer of COVID is almost impossible. When I called, the salesperson on the phone, was so pleasant and helpful. He took the time to explain what size bike would fit me best and why. I was so excited, I purchased the bike over the phone, without testing riding simply based on his experience, knowledge and great over the phone customer service.
Now, when I arrived to pick up my bike...the reception I received wasn't as welcoming. I noticed that the shop was not extremely busy, there were about 5-6 customers in the shop...but I was the only one that looked like me. I wasn't asked if I had any questions, or if I wanted to test ride the bike, instead I felt as though I was rushed out of the shop...just took my credit card and hurried me out the door.
I purchased a universal bike rack from Uhaul and asked if someone could show/help me place on my truck. I was told that unless the rack was purchased from them, their policies prevented them from actually installing the rack. Understood, but then I asked if they can just guide me...the guy installing my kickstand (after I asked for one) told me he'd be out to show me. I went to my car, waited about 10 minutes, then out comes another guy who was clearly not interested in helping. Ok, now I'm irritated, I just spent almost $800...and no one can help? I decided to just put the bike in the back of my truck and asked if he could assist (I had to put the back seats down, remember, I was expecting to use my bike rack). In the parking lot, in the hot sun, that's when young dude showed me how to remove my front tire so the bike would fit.
I know we are all super sensitive and I'm trying not to think that way but I noticed others being helped and they did not share my skin color.
My purchase comes with yearly tune-ups at no additional costs...let's hope I will have a better experience at another Bike Doctor location. - Anonymous Y.Pittsburgh, PA08Apr 18, 2021
This shop is probably okay for casual week-end bike riders and families who want bikes to ride together, but not so great for serious bike riders or commuters. Not terrible great at honoring their quoted service times on several different occasions.
Helpful 0Thanks 0Love this 0Oh no 0 - Patrick B.Brunswick, GA2686Jun 17, 2019
Very helpful. Very quick. Cost-effective. I've yet to feel like I'm being sold stuff I don't need or anything like that. They aren't brand-snooty (I've run into other bike shops that weren't thrilled to be working on a brand they don't sell or I didn't buy there).
Literally the only bad thing I can think to say is that it's a small store so accessories are limited.
Specifically, if you're reading this Bike Doctor employees, I wish you carried Revelate bags and accessories: https://www.revelatedesigns.com/. Those are really spectacular quality and designs.Helpful 0Thanks 0Love this 0Oh no 0 - Leo L.Pasadena, MD1167Sep 22, 2020
I have a great experience every time I walk into Bike Doctor Arnold. Their prices are reasonable and the customer service is unbeatable.
Helpful 0Thanks 0Love this 0Oh no 0 - Steve G.Millersville, MD11284Apr 18, 2020
This bike store is the best . Steve the owner always takes care of me if I have any issues or questions .
I have purchased bikes for years from Steve .
They deserve 5 starsHelpful 1Thanks 0Love this 1Oh no 0 - Courtney H.Arnold, MD01912Apr 22, 2020
In and out quickly and safely. Got a helmet and some good info and a nice fitting. Prices were very reasonable and staff super friendly. Lots of color choices for helmets!
Helpful 0Thanks 0Love this 0Oh no 0
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