uBreakiFix by Asurion

Had a bad feeling when I walked in. Back on 12/8 brought in a PS4Pro that was in storage and had a bad HDMI input. After back and forth for a month that it took them to actually ship it to where the work is actually done, I get a call that they will not work on the machine due to 'bugs' and OSHA regulations and that I have until end of day to pick up the machine or it gets 'recycled'.
When pressed, the rep automatically said,'we don't sell machines'
But you 'recycle'
Okay. Oh and their sign up program to cover your electronics, READ THE CONTRACT!!! LOL
CONtract
Just don't do it.

Went in to get my battery changed for an older iPhone. They did a good job. No issues. Prices are on the higher side.

Had a screen repair order through Samsung care plus. The person up front was unhelpful, told that "the spart was not available and likely wouldnt be available", was completely disinterested in helping me find a different store with the part and told me samsung careplus would be able to find a different store with parts, and that he couldn't help me. Quickly dismissed me and walked back into the store.

I of course, called some other ubreakifix stores around the valley who were extremely helpful over the phone and were easily able to check other stores and order the part.

This type of laziness and lack of interest on the stores part made my experience terrible with them and I will not be coming back.

My son dropped off his computer on October 13, 19 days ago today. He was told it would take five days to fix. He is only 14 so I'm not sure if they just thought they could take advantage of him because he's a kid, but he didn't hear anything from them for the whole five days after that
Any time he would call, he was two more days. Finally at the 2 week mark, I called. I was told that it was next in line on the manager, Steven's, desk to be fixed. We heard nothing for four more days after this, which was two days longer than they said it would take. Once again, I had to reach out to them, now they are telling me that there is no sign of life from the computer and that it won't power on. When my son dropped it off, the computer would power on, and they told him that it was just an operating system issue that they could fix. I don't know what they did to his computer in the almost 3 weeks they had it, but clearly whatever they did, took a functioning computer to a non-functioning computer. Devon, one of the employees hung up on me after being incredibly rude over a computer they broke. Steven , the manager who is supposed to be fixing it has not said a word to us about it even though, as of Sunday, he knew we were upset. Out of all the ridiculousness of the situation, the most mind blowing part to me is that I had to call tonight to find out that the computer was "unfixable" instead of them reaching out to us. Oh, and to top it all off they are telling me that my son told them the computer wouldnt power on but I know for a fact the computer was powering on and that my son told them exactly what the issue was. So not only are we dealing with incompetence and negligence, we are also dealing with a company that just lies. Additionally, when I asked for the corporate number, they gave me the wrong phone number, and I had to look up the correct phone number myself, which just goes in line with them being liars so I guess no surprise there.

My phone needs a new battery. Because these people make it very hard (almost impossible) to text or call them, I made an appointment via their app/site. I showed up and was told (a) they don't have the part (battery) and would have to order it and (b) because they might have to remove the screen to install the battery, they are responsible for any damage. From what I saw on several YouTube demos, the battery on this phone is installed from the back, not the screen. Anyway, they clearly don't want to talk to you and would rather inconvenience you than communicate anything in advance. They're a pain in the butt. Waste of time. Avoid them.

Always a good Idea to have device protection. Ubreakifix by Asurion repaired my Samsung galaxy S22 ultra's cracked screen for $29.00. They came to my house and did the repair in about 30 minutes. It's nice to have insurance that actually works.

We had a scheduled appointment and no one was there. Why confirm my appointment with me then no show. What kind of business does that. We needed to get our device fixed but they can't even notify me that they weren't going to be able to honor the scheduled time. Open sign is off, door is locked and no one is here.

We saw multiple other people try to walk in to the business but they too weren't able to be served.

Nothing worse then a business not honoring their appointments.7

Eric was a life-saver! My iPhone died and I went in and within five minutes my phone was back working again. Great service with a smile. Thanks!

Update: I called them today to see what the status was on getting the new screen. They told me it was on the way, so I dropped my phone off, had lunch and came back to pick it up. Seemed like it was working, but the tech told me that they found water damage, which would normally mean they would charge me for the screen repair. However, they said they would not charge me, but the water damage meant there was no warranty on the screen repair.

How did they find water damage all of the sudden, when there was no water damage found when replacing the battery and no water damage found when they looked at the screen for repairs? Seems to me they just did not want to give me a warranty for what was broken during their initial repair.

I will not be using them again, ever.

Brought my Samsung SMP-600 tablet for a new battery. Battery cost about $15. I was told the replacement was $299 and a good chance of damaging the LCD screen. What kind of primitive repair operation is this. Took it elsewhere they ordered the $15 battery and will replace it for $75 total. What a ripoff.