Amerigas propane

We have been AmeriGas customers for about 3 1/2 years at the property we have been renting while real - estate shopping and remodeling a house. Service is been reasonable but my experience today has been extremely disappointing. We are on a will-call service basis, which means I need to check the propane tank routinely. Apparently I've been busy, forgot, and let the tank nearly run out. When I found that I had no hot water this morning, I went out to check the gauge and found that the propane level was nearly at rock bottom. Seeing an impending crisis with the weekend looming, I called AmeriGas. I was informed that a truck could come to my house within five days to a week. WHAT????

I was also informed that I could receive "expedited" service - which meant that the truck would arrive on next Tuesday. Today is Friday. This means that we'll have a minimum of three days without being able to use the stove or to have hot water other than what I heat up in my electric teapot. Did I mention that the "expedited" service will cost an extra $150?

Granted, it's a first world problem, and in another life I could be a Syrian refugee. I also acknowledge that I bear responsibility for letting the tank get so low, but geez.....

I have attempted to get us on "auto fill" service for some time and have apparently been unsuccessful. What particularly bothers me is that the customer service rep appeared to be completely unsympathetic. Suffice to say, I'm glad that at our newly remodeled home we have Kamps propane instead of AmeriGas.

I became an unwilling Amerigas customer at the house I have been renting since October 2023. In this time, I have been billed for undisclosed charges to the tune of $250+, and I have had payments withdrawn from my bank multiple times because auto-pay turned itself back on without my consent, resulting in what I consider theft. Both times, I have ended up paying fees to my bank because, as a person on a fixed income, I didn't have the money to cover multiple payments.
I called for service because, as someone who has not used propane service in the past, I was seriously concerned that our gauge was not working. I was not notified that, because nothing was broken, I would be charged a $100 (plus tax) service fee.
I feel that this company is far more interested in its customers money than in its customers.

You will pay $4.99 per gallon regardless of the actual spot price for propane, so many good local vendors to choose from!

We operate a heavy equipment manufacturing business that requires propane for forklifts. Material cannot move and machines cannot be built unless Amerigas meets their commitment to deliver on Tuesday and on Friday. (We are only 2 miles from their depot.) They miss that simple goal over half of the time. As a result, we are delayed shipping machines. Poor service like this is just another reason to move manufacturing out of California. Also, please take "America" out of your company's name until you earn the right to use it.

No words in the English language to decribe my disgust with Amerigas ' Customer Service" Consumer beware!

They said they would deliver today and they did a no show with not even a call to say anything! Then you call and the call center numbers you are supposed to hit do not correspond to where you are routed to.
A very messed up company that all the person does is apologize with no reasoning.
Go with an other company. They have been the worst I've felt with on18 years. Also you get routed to Manila Philippines. I have nothing against that except they run you through a bunch of questions before you can get your questions answered. It was 150% better when you could get a local person

Terrible, non-responsive customer service. If you can get propane from literally any other provider, I recommend that you do so.

I rarely post Yelp reviews. There is a reason this company has a 1 star rating on here. AVOID AT ALL COSTS.

Issues started two years ago when we ordered a refill. Never showed up. Called multiple times for updates. "Oh, we will get you expedited service on Saturday". Never showed up. Called back to complain. "I don't know who said that, we don't deliver on Saturdays". Agents just lie straight to your face to get you off the phone. They know they are hot garbage.

My lease contract was expiring on October 22nd. I called and said "I would like to cancel my service effective October 22nd, so as to not incur early termination penalties". Confirmed multiple times. Not until October 22nd.

On October 11th, I miss a call and get a voicemail saying they are on their way to pick up my tank. They pick it up. GUESS WHAT, they charged me for early termination.

Now I have to deal with the labyrinthine horror that is their customer service to cancel the $175 fee they are trying to ILLEGITIMATELY charge me.

Oh, and they also charged a $200 tank pickup fee that was never disclosed.

You have been warned. Avoid these low life scammers at all costs. This company should be investigated by consumer protection agencies.

Been using them for the past 1.5 years since buying my property. It was a nightmare to set the account up to begin with, but once set up, it's been pretty user friendly to order propane. All that changed on Jan. 1st 2024 when I got a bill for $149.90. What's that for? Well, it's for a tank rental for the year. Problem is, we own our own tank. I call to straighten it out and the rudest agent I've ever dealt with is saying no, you have to prove the tank is yours with a bill of sale. I talked to the previous owners and they bought this tank many years ago, but I don't have a bill of sale. Another issue is, there is no local place to go handle this issue face to face. I went to the Placerville CA location to deal with this issue, and they don't allow customers. So I'm contacting the BBB and I'm completely done with Amerigas.

The WORST company and customer service!! They're so "talented" that they filled my 120 tank 180 gallons!!!! and Im still waiting for the bill adjustment. Customer service, including supervisors useless and unprofessional.
There is always SOMETHING with this company...every single time I need their service!