All Phase Pool Remodeling

Description of Complaint:
Our pool was resurfaced by All Phase Pools in July, 2015. We love the pool, however, a huge crack has formed on the 1st step into the pool. The crack is approximately 3 feet long and seems to be growing weekly. We started calling them in February and we were assured someone would call us back. Well, no one calls (it is now March) and a service technician (Jim) shows up at our house on the 23rd, hangs around for about 15 minutes, leaves, comes back with another guy (in a bathing suit) hangs around some more and then leaves with no explanation. I have now called yesterday and today and was told twice that someone will call me back. I don't really trust that they will. This episode is making me very sorry that we did business with them.

I'd give a much lower rating if possible, very very bad quality. They advertise that the select people who have been specifically trained to do wet edge technology and expert hand troweling. This is not true in my case. I should have looked at the numerous bad customer complaints on Yelp I'd have saved myself a lot of time, money, and aggravation. All phase claims to have a great BBB score. Fact of the matter is all you have to do is respond to a BBB with very little and no resolution. BBB has no teeth and authority.

My pool was remodeled in April 2023. These folks have no respect for the homeowner in terms of ringing your doorbell to say they have arrived or giving advance notice, rather they just walk in your yard unannounced. The one crew nearly took the wrath from my dog when he walked through the gate. Let's talk about property damage during the remodeling process. When they start dumping the sludge and debris onto your yard. I told the bondo crew not to do that and run their hoses to the street. When I turned my back they tried to route it to an adjacent property and got upset when I yelled for them to stop. The last crew decided that rinsing their mixer and tools and dumping the sludge in the front yard was appropriate. I now have a 10 foot section of dead grass. Communication you say, well that is covered by only email from an imaginary person. When I tried to call the office to complain about the sludge dumping, option 2 for installations gives you a message that the number is disconnected. It is impossible to reach a supervisor or real person. No matter how many emails you send, EVEN to the salesperson go unanswered. Since they finished no one has been by in over 3 weeks. They promised to pressure wash the deck and I also reported the pool surface has a number of pock marks where the finish did not adhere. Bottom line, there is no white glove service here and they really don't give two hoots. These folks need reported as a delinquent contractor to some type of construction oversight from the state of florida. I am already contacting the mfr about the install process. These folks STINK!

The first guy was great. His quality of work and work ethic were so great that I wrote a great review for the company as soon as he left for the day. I was baffled by all of the negative reviews.
The next day a crew of men showed up and it was a disaster. The company that hired/contracted them had someone on site to supervise their work so the pool resurfacing turned out great. It was everything else that really soured my experience with this company.
*Lack of communication - My husband notified them of something that was not to be done right away due to previous problems & the first thing that they did was that exact thing. They said that although my husband told the crew chief, he didn't pass it on to the crew so they cut a pipe when they weren't supposed to.
*Smoked on our property & threw cigarettes in our yard. We have small dogs & eating one could have made them very sick. The crew was told not to smoke on property by the company who contracted them, & even e a safe smoking area for them. They completely disregarded it & smoked in the front yard.
*Property damage - One guy purposely ran his body along my Gardenia bushes every single time he walked out of the pool area. This ripped flowers & leaves off & left multiple pieces & flowers torn from the bushes by the end of the day.
*Property damage- They would leave metal rods with sharp ends leaned against the screen to be snagged, they drug their hoses with metal ends along my concrete pool deck - scratching the slab, knocked their equipment against my screen door frame - chipped the frame. Took their plant-waterer container t had acid in it & walked it along my property, pouring out what was left as they walked. This killed my grass.
*Disregarded a request- They created a makeshift tub in the front yard & filled it with water to rinse their supplies. They hooked up to my water. I asked that they turn the hose off whenever they aren't using it & they said okay. About 20min later I looked out front to see the hose nozzle-side pointing down into the grass & no one was around. I was already not trusting these guys because of everything else that I had seen, so I decided to go check it out. I lifted the hose & sure enough it was on full-blast. I told them to disconnect the hose from my house & use another source.
*Left a filthy mess - They left debris all over my front & back yard. The rep from the company that contracted them had to stay a long while afterwards picking up behind them. My dogs could have died from their negligence.

These guys did their job but it was obvious that they did not care about it, the customer, or their employer's reputation. It was very sad.
I was very uncomfortable while the second crew was on my property.

I could not believe

This is the absolute worst company there is. I am giving them 1 star because I can't select none. It has been 6 months since my parents gave them money and they have yet to come out. Super sneaky - they never respond and don't answer. Run away! It's a headache and they cause added stress. It's a shame - they are a small business owner and they are taking peoples money. Going to better business bureau

What a waste of good money! I hired them last Feb., 2019. Finally finished renovation of pool in August after sooo much aggravation. Two weeks ago, I noticed my deck is deteriorating! I have called three times and emailed three times. Still no one has come out! Tony, a sub contractor, does the worst workmanship, IF he shows up. Very rude and even stole my neighbors electricity! I paid almost $8,000 and it looked better before they started. Mark, salesman, is very good at his job. Don't fall for it, buyer beware !

I contracted All Phase for a pool resurface. Terrible communication. I called frequently, left many messages and received a call back very rarely. The resurface was done incorrectly around the pool light, so after many weeks later and another big water bill, the light was reinstalled. Now the light does not work and I was told that it was not their responsibility. I owned my own business and I understand how important communication is, and I have never dealt with a business with such poor response to customer concerns. The "last straw" was when I was told that supervisors' numbers are never given out to customers. They have a couple of responsive, professional employees/contractors, and for that, I am grateful, but otherwise this company should be avoided.

Worst pool company in Fl. They do nt deliver as promised, not on time, nor on product, or even returning calls or returning your pool water to its original state. We had a salt pool, their toothless, slide-wearing "manager" claimed it would be taken care of but all we got was a certified letter for more money! Do not buy!

All Phase Pool Remodeling came recommended to me from Orlando Pool Deck Resurfacing which I hired to resurface my deck area. My pool was emptied 14 days ago and it is still not scheduled to be finished. The weather has not been a problem, although that is the excuse I get.
Their first workers came to empty the pool and take out the tiles. They were polite and seem to know what they were doing. Only thing is, the pool pump was running and he turned it off, but neglected to turn it off at the panel box. Luckily I was outside the next morning and heard the pump kick on and try to circulate water from an empty pool.
The workers that came and did the bond coat were both older men that acted like unruly juveniles. They fought and argued with each other, each telling the other they didn't know what they were doing. These guys, just walked into my gated back yard without letting me know who they were or why they were there.
One of the set of workers that came, left a hose attached to my facet that I use daily.
I don't understand why they would empty my pool if they couldn't schedule it to be completed in a timely manner. My pool sets empty and ugly and unusable.

We signed a contract back in Jan and work started Feb1. Off to a good start. Now it is 8 weeks later and we are still waiting for the job to be completed. Tile work done in 3 days but a mess was left. Then nothing for 2 weeks. I called to find out what was going to be next and when. After days got a call back that the bonding/grading would be next. Quality Inspector (haha) came out tapped around to make sure all was ready for next step. Again about 2 weeks later the pebble finish was done. AND what a mess they made. Besides blue spots everywhere, blue on my pavers , blue on the new tile just put up they had a leak in their box in our front yard so now we have a large square spot with blue hard as cement spots killing our grass. The pool was then acid washed (very poorly) and he started filling the pool. Then March 8th Jim came out to fire up the pool and took note of the LONG list of things needing to be done and or corrected. It is now March 26 and no one has come out to take care of the issues. I call and get blown off . THEIR COMMUNICATION IS HORRIBLE. If not for me calling them I would have no idea what is happening. Today Josh was to come out and I guess take care of our list of issues, but after ME calling him this am, his schedule has changed and would not be out. We went with them after the nice job they did on our neighbors pool but I WILL NOT recommend them to anyone. I have never done a review before, but I am extremely frustrated with this company.
I should have read all this negative reviews first!!!!!!