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Review Highlights
“I have worked with Cindy mostly and pushes me as far as my body and mind is willing to go...” in 5 reviews
“Juna has been also an incredible asset to Action Rehab.” in 2 reviews
“I highly recommend Action Rehab to anyone who is trying to recover from a back, shoulder, knee or foot injury.” in 3 reviews
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About the Business
Licensed Physical Therapy specializing in one on one orthopedic rehabilitation..2500 sq ft fully equipped rehab center with private treatment rooms ...locally owned providing rehab since 1989 See website actionrehabhawaii.com for more information
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16 reviews
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Monik P.Honolulu, HI40184167Feb 7, 2023Updated reviewI absolutely loved my massage! My therapist was able to target exactly what I needed for my pain. I love coming to get treatment here. I had another referral to take care of another issue I was having and I loved that they went out of their way to make sure I got my insurance transferred over.
Jove- he's amazing for my shoulder. I absolutely love the way he's able to give me variations of exercises and his way of breaking down my calf muscles is exactly what I've seen in YouTube videos. He is always trying new exercises with me and I love how innovative he is. I request to get seen by him on ALL my appointments. He actually listens to you and makes the session help exactly what you need. If I can have him give me PT for the rest of my life, I would sign the dotted line for Action Rehab to take my money. Haha 1 hr is just not enough! Haha
Jenna- she's amazing at getting down on my back. I love how strong she puts pressure in all the right places
Jimmy- he's so so sooo good at cracking my back. I felt instant relief and I can't wait to work with him. I really love his exercises that will help me when I'm sitting at my desk
Melanie - I absolutely love her when she uses the tool for my feet and calves. She does not tread them nicely and it makes me feel so good!
Each therapist has their own style and I love rotating through all of them.
Helpful 4
Thanks 0
Love this 2
Oh no 0Jun 1, 2022Previous reviewTop 3:
1. Is actually curing my soreness!
2. Extremely friendly staff
3. Always showing me cool tricks for preventative body maintenance
I have had a stubborn knot on my right shoulder for 3 years and I finally found a place that I would def pay to go to AFTER my insurance rounds are up.
I'm in the Army and I've put a lot of tension on my upper back because of my job. I sit st a computer all day and also go out and take lots of photos and videos for our social media. Doing these tasks had made me develop a huge knot in my levator scapulae muscle. I went thru PT at Schofield before and it didn't really help much but coming to this place I am SHOCKED! I don't want to leave! They defiantly listened to what I said felt good aka getting massage and they actually added that to my treatment. They also give me tips during my session bc I have other pains like plantar fasciitis. I'm super excited to find out that they have a masseuse that can look at my chart and give me treatment to my shoulder and the rest of my body. Will post another review once I try out their masseuse!
I highly recommend this if you're looking for physical therapy that is worth your time and money.
Nicolle K.Honolulu, HI10525Feb 3, 2023I went to Action Rehab for my knee and had a great experience. I worked with Jenna mostly, and she always put me through a good workout and made my knee a lot stronger. My goal was to get back to my activities like playing soccer, and Jenna and the other PT's definitely got me there!
Helpful 1Thanks 0Love this 0Oh no 0- Kalia K.San Mateo, CA09Jan 27, 2023
I would 1,000% recommend Cindy at Action Rehab. I would give this place 10 stars if I could. I am fortunate enough to have Cindy as my PT after a major shoulder surgery (labrum tear, SLAP tear, and bicep tendon repair). I love this place and would recommend it for any of my family and friends.
A piece of unsolicited advice when you are choosing a PT - all PTs are not all created equally. Remember - you only have limited PT approved through your insurance. In my case, 8 sessions last year and 8 sessions this year, with additional sessions requiring more auth from my insurance. These sessions are so valuable so don't waste any of them on a sub-par PT clinic. That is the difference between you healing or staying in pain.
What I appreciate the most about Action Rehab:
1. Very comfortable environment - whether you are young, old, recovering from surgery, need a fine tune up, I always look coming to PT here because there's just GOOD VIBES all around. You can tell the staff here is happy :). That makes a big difference when you are in pain and trying to heal. I look forward to coming to therapy every time.
2. Very knowledgeable and experienced staff - I'm a pretty serious post-op surgical case. I have worked with Cindy mostly and pushes me as far as my body and mind is willing to go...and then some more. It's just the right amount of gentleness and tough love. And I am confident with her guidance I will be back to surfing in no time. (The population here ranges from post-surgical, athletes, weekend warriors, little old aunties, young men, etc)
3. Front staff is very helpful and friendly - After my surgery, Teresa handled all my insurance stuff and made sure I was pre-authorized before coming in. She's very on top of it. It made my life so much easier!
4. Easy parking & centrally located in Kakaako right off of Ala Moana Blvd. They have their own parking lot so no need to drive around looking for parking.
5. Easy to schedule appointments in advance. As a matter of fact, if you are post-op and need to get in right away, they will make you a priority. They are extremely accommodating.Helpful 0Thanks 0Love this 0Oh no 0 - Oct 25, 2017
Mom went to action rehab once a week for a few months to try to build her leg and back strength. The therapist are very patient and caring. They are in a great location in town close to where Sports Authority used to be. There is a parking lot directly in front of the building which makes access very easy. However because it is a small parking lot, there is no handicap parking which is somewhat unusual for a rehab place, you would think they would have extra wide parking for the people that need to open their doors wide or need the use of a walker or wheelchair but I'm sure that's probably on the building management side not within Action Rehab's control.
Once you have your appointments made, be sure to get a printout from the receptionist to confirm all your appointments. Definitely recommended for old and young alike.Helpful 7Thanks 0Love this 6Oh no 0 - Keith T.Kaneohe, HI023Jun 22, 2022
Lauren was my therapist. Very knowledgeable and persistent is what you need in a therapist. If she was a softie, I probably wouldn't have worked hard during my sessions. I'm cured now that's the main thing.
Helpful 1Thanks 0Love this 0Oh no 0 - Brian G.Waialua, HI16Jun 28, 2021
I normally hesitate when writing a poor review and I have never given a one- star review but I believe that everyone should be informed about this place. I gave them one star for the following reasons:
1. My wife and I have gone to 3 appointments in 3 weeks for a broken ankle and we were told on our last appointment that they did not receive any instructions from our doctor about what treatment plan she should follow even though we asked questions at every appointment concerning her progression through physical therapy.
2. We were told we were not alowed to sit in the waiting room even though it was empty and would have to wait in our hot car due to covid restrictions. We were told this in mid-June of 2021 after most restrictions were lifted
3. There is a sign in their waiting room that states the bathrooms are closed due to Covid. We later found out that its really open but the staff doesn't want to clean the restroom after every use so they closed it.
4. The facility does not have a handicapped accessible automatic door opener so patients are left to fend for themselves.
5. The entrance door does not work correctly and slams behind you causing people on crutches the possibility of tripping and falling. When we informed the management about the door problems, they just blamed Howard Hughes property management without taking responsibility for the safety concerns.
6. When we complained to the staff about our problems, they immediately called our Dr. and told him that we canceled all of our upcoming appointments without our permission.
7. The clinic communicated with our Dr. staff without giving us any prior notice and lied to us on the phone about when they contacted him.
Clearly everyone can do better than Action RehabHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Cindy O.
Jul 14, 2021
Action Rehab has been in business 33 years and we take our patients care, comfort and safety very serious. We respect your review and wanted to take time to respond to your comments.
1. During the initial visit we conducted an evaluation of your wife that you were present for. This is what we do with all of our patients during their initial visit. Based on our evaluation for the type of surgery we then reviewed the treatment plan with your wife, you again were present. That treatment plan is then sent to your doctor. At that point the doctor either signs the submitted eval stating he agrees with the treatment plan or he submits a different treatment plan.
2. As mentioned previously we care about our patients comfort and safety. Since we work with people who are already compromised and higher risk, we continue to social distance and also limit the number of people in the clinic. This includes sitting in the waiting room which falls in line with CDC guidance which was still in place this past June. We ask that patients wait outside until 5 mins before their appointment time. We have people checking in and out at the top of each hour, as to not have a crowed waiting area for the safety and to be mindful of others we felt this action was necessary.
3. Restrooms are closed yes ...not because we don't want to clean but so we can make sure it's cleaned after each use. People are not allowed to just go in/out of the bathroom without a staff member knowing. We actually did this to keep track of when someone had utilized the bathroom so we could then clean/sanitize the bathroom promptly. Again, the comfort and safety of our customers is first and foremost. We don't want to spread the virus or any other illnesses by not cleaning after each use.
4. The building is in fact owned by The Howard Hughes Organization. Knowing that we are a medical facility located on the ground floor with direct walk in access they have ensured the door is proper size and ADA compliant. The door opens outward for emergency and fire safety requirements. But after mentioning to the staff you believed our door not to be in compliance we had it checked again. Our door is ADA compliant.
Basic ADA Accessibility Requirements for Doors:
The closing speed is five seconds minimum from 90° to 12° with a spring hinge the open force is 5 pounds. There is visual site as required by the door being glass and there is a smooth surface to go from the outside to the inside. There is no threshold and there's an additional operational section on the side that is 28 inches for maneuverability of wheelchairs.
We haven't had any issues with people getting in or out our doors even when on crutches or wheelchairs. Our staff is always here willing and able to assist our patients as needed.
6/7. Part of our job is to communicate with our patients doctors to make sure they are happy. After fielding your numerous complaints it was necessary to work with your doctor to find a place where you might be happier. Prior to speaking with your doctor we spoke with you regarding the same subject, the possibility of going to another clinic where you might be happier since each visit you had issue with our clinic. Our desire is to make sure our patients first and foremost get better and we also want happy patients.
Cindy Oania, PT, DPT, OCS, PWCE 
Nick M.Honolulu, HI4911Jan 22, 2019I have gone to Action Rehab many times over the years for multiple back injuries, a knee injury, a shoulder injury and currently for a calf tear (what can I say - I live a charmed life - LOL!).
I simply can't say enough about the expert and friendly care I receive at Action Rehab. They are true "Body Whisperers"!
It's amazing how quickly they rid me of my physical ailments and get me back in action! Must be why they're called, "Action Rehab". :-)
Their facility is clean, spacious, decked out in cutting edge equipment, and the atmosphere is contagiously positive, inspirational and fun! I really do love these guys, and I always look forward to seeing them during my appointments. It's exactly the type of atmosphere you want/need when you're dealing with the pain and frustration a physical injury can cause.
I would highly recommend Action Rehab to anyone needing help with physical rehabilitation. You really can't go wrong with these guys!Helpful 1Thanks 0Love this 1Oh no 0
Brian S.Honolulu, HI029Apr 17, 2019I've been to Action Rehab several times over the years and I would never go anywhere else. Bre and Cindy are the best, and the other physical therapists there seem to be great too. They really care about making you better. They have patients almost every hour yet they make you feel like you're the only person they'll see the whole day. I've picked up so many tips from them about form, diet, posture, stretching, etc. Going to Action Rehab has been a life changing experience for me.
Helpful 2Thanks 0Love this 0Oh no 0
Jeremy D.New Orleans, LA11511849Jan 31, 2011The staff at Action Rehab are great! Everyone is very pleasant and provides excellent care.
I was referred for ongoing shoulder pain and they (Cindy) did a great job. Therapy improved my comfort somewhat, but I eventually had to get surgery and am now in a more specific rehabilitation. My shoulder is getting better and I don't dread going in 3 times a week.
I think I should be surfing again in after 2-3 weeks, but neither the doctor nor the physical therapists agree. What do they know? LOL
Definitely recommend Action Rehab for sports injuries and even a good massage! Tanya is awesome and I hear Barri does great work too.Helpful 2Thanks 0Love this 0Oh no 0
Robert R.Honolulu, HI1103046Feb 20, 2016Sorry I didn't review sooner, I've gone to Action Rehab for a number of injuries or problems. One was a pain in the elbow while I was working out in the gym, tricep scull crushers, and the other was a knee pain while squatting, oh and then there was the shoulder pain, impingement problem.
The staff was friendly and quick when scheduling future appointments. I saw Cindy and Adrianne mostly, and every time I went to see them I found myself laughing and talking story a lot, which made the whole experience enjoyable. Both Adrianne and Cindy would massage the muscles before strengthening exercises, and because I had so much tightness in the muscles, it was painful. WOW these girls are good at pressure and technique, and although really painful, it was always better after every visit.
They also do physio-tape techniques, and tons of cool PT toys to get you back to 100%
Highly recommend this group and they are close to downtown, so it was convenient for me.Helpful 2Thanks 0Love this 0Oh no 0
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