AAA - W.T. Harris Blvd

I am a AAA member. Set an appointment for 9:30am to get a oil change, at 11am I was given a diagnostic list and then told that they hadn't done the oil change at all. I've been waiting for 15min to receive my keys... DO NOT COME HERE. The parking lot is not user friendly.

My son attends college in Charlotte and his car died just before midnight on May 5th - Thursday night/Friday morning. I told him to call AAA to have the car towed to a garage nearby (not AAA Service Center). The tow-truck driver recommended the AAA Service Center and towed the car there.

On Monday (they had the car for 2 days) they diagnosed the issue as a problem with the starter, explained what would be needed, and quoted $1,500 to replace the starter, intake manifold gasket (removal of intake manifold required to replace starter), and hoses and belts that may be damaged during repair. Being 100 miles from the shop with limited options and the car being an old BMW (everything's more expensive) the cost was approved and I was charged $754 on 5/9. We told them we needed the car before Noon on Friday (5/13) and were told it should be ready Tuesday (the next day) or Wednesday. Follow-up calls on Tuesday and Wednesday repeated the claim that the car will be ready before Friday.

On Friday I drove down to Charlotte to move my son out of his dorm and loaded all his stuff into my car - we had to be out by Noon. At about 2PM we arrived at the shop and the car had not been touched! A week later and the car was still not being repaired!

We were told the car would be ready by 6PM. We left and waited elsewhere for their call. At 5PM they called stating that the car was ready. I paid the balance $678 and we left for home.

We paid a premium for a job that should have only cost about $600 ($1,000 tops) and had to wait 7 days. A delay that caused me having to drive down there to collect my son's things.

To top it off they charged us $160 for a "Platinum Fuel Service" - a fuel injector cleaning, which we did not request or approve. But, I got a $50 discount for being a AAA member (so, I got that going for me).

I let my blind trust in the AAA organization cloud my judgement and now I am questioning the AAA membership itself. I just paid $150 renewing our membership. I will be spending the next year looking for alternatives.

Left collector car for an oil change and it appears they took it for a joyride.

When I picked it up there was a horrible burning smell. Drove it home and noticed clutch was slipping. Took it to another mechanic who said the clutch was fried and smelled like it had been repeatedly slammed into gear to spin the tires.

Aaa offered to fix the clutch but they cannot be trusted so I declined.

They try to upsale you like crazy. All of a sudden they think u should get everything fixed the same day when all i want is an oil change. One that's too expensive already and 150$ just to diagnose? yeah i'm good

THEY ARE ROBBING THEIR CUSTOMERS!!! EVEN DURING THIS CORONAVIRUS PANDEMIC PEOPLE ARE STILL SCAMMING AND OVERCHARGING THEIR CUSTOMERS!! NO COMPASSION OR MORAL COMPASS AT ALL!

THEY PERFORM INCOMPLETE DIAGNOSTIC TEST AND WILL DOUBLE CHARGE YOU TO DIAGNOSE YOUR REAL ISSUES!

I brought my car in for very specific issues on 03/19/2019. My ONLY goal was to have those specific issues addressed. I paid for a diagnostic test and was told what would fix my issues. I was also told that if there were any other issues that I would be told afterwards and that what they recommended would fix my concerns.

After spending $700 in total I thought that I would be able to drive my car without worrying. The same day that I picked the car up I began experiencing the same issues. I was told that I could bring the car back in and they would look at it. After bringing my car in they are saying that I have to pay another diagnostic test fee when they didn't diagnose my initial issues correctly the first time!

They had me pay $700 for a diagnostic test, maintenance and services that DID NOT address my main concerns. They are very dishonest and DO NOT care about the safety of their customers. My car shuts off while driving it and they let me leave off their lot in a car that they DID NOT thoroughly check out! And then had the nerve to ask for more money when they didn't do what I paid for initially! I will be filing a BBB complaint and I have already file a complaint with their corporate office.

Worst experience ever! My daughter took her car in due to a noise she was hearing. AAA called and said that they could not even get the car to start. What?! She's been cranking it without a problem. So, they said she needed a key lock cylinder ($550). I'm convinced their technician caused the problem.
Oh, and "by the way, ma'am, you also need to replace the transmission for $3,000." Needless to say, we left to never return.

Great Customer Service #1 They Are Honestly What Is Going On With Your Car , I Came In today On late Afternoon and They Are Busy I Know That they Often Require an Appointment but Young Guys Who Help Me was Very Helpful he said :" Yeah we Can Get it some for You
Very nice guys
I Believe His Name Is Jacob Dietz
Thank You To Team AAA Harris Blvd

Terrible place! They would not pass my car for inspection. They wanted me to spend 500.00 dollars on new tires even though they had plenty of tread. How do I know this? I went down the street and my car passed. SCAMMERS!!!!

Needed a battery. I am not a AAA member but the shop was close to where I live. The cost of the battery was right on,and I did not waste a half of the the day of getting the battery out. (no tools)

Overall, excellent service and very clean. Will use them again.

They are professional and seem to get my oil changed in a reasonable amount of time. Oil changes are the only thing I've been here for, so that's all I can comment on.

They rely heavily on appointments, so don't stop in unannounced and expect them to get you right in. They'll try, but you will wait.

The store and waiting areas are clean, new and nice. I really have nothing to complain about. I'd recommend this place to anyone, whether you're a AAA member or not.