Review Highlights
“John the assistant manager/coach was super friendly, helpful and went above and beyond his duties in helping me.” in 3 reviews
“Today we went in to buy a microwave and Shay let us look around before asking us if we needed assistance.” in 3 reviews
“I'm so appreciative of his kindness, willingness to help, professionalism, and especially for his positive attitude.” in 4 reviews
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Overall rating
235 reviews
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1 star
- Dec 22, 2023Updated review
Fabulous customer service from Nelson & Chris today! Thank you Chris for helping me with my gardening needs. I understand the holidays are busy but it took 3 overhead pages to find someone to help me in the store whereas I was helped immediately in the garden area. Great selection of items to choose from (can be overwhelming at times). Decent prices that can help you with your project completion.
Helpful 6Thanks 1Love this 10Oh no 0Oct 27, 2022Previous reviewI love the convenience of this location. They have a fabulous variety of items for any print red you may have. Finding the right person to help you can be an issue though. However, today I had 2 excellent people to help me - Maria & Russ in the lighting area. They were knowledgeable and helpful. Maria even carried items for me to the checkout and bagged them. Thank you!
- Warren D.Orange, CA09388Jul 1, 2023Updated review
Well, just drop by again on a July 4 weekend that we needed garden soil, a hose, a mosquito repellent.
How lucky we're Wheatus fine garden specialist Chris 20 years old with a knowledge of a 50 year old
Chris helped us load our 10 bags of 60 pound soil ; by the way Chris at 60.7 pounds per bag.
Recommended a hose and then talked about the way certain plants can help repel mosquitoes. This young man is going to have a quite a career no matter what he does
Home Depot is extremely lucky to have Chris, garden specialist with a CAPITAL G!Helpful 0Thanks 0Love this 0Oh no 0May 13, 2023Previous reviewCame by Home Depot store on Saturday. Needed to get some grease for a machine asked for the help of Brian and he was so helpful
Took us right to it and had his opinion. Very helpful. Nice big smile
and stuck with us until we got what we wanted and then my wife needed a key and he proceeded to make the key for my lovely bride.
Home Depot you were very fortunate to have Bryan working on a Saturday for you making guests feel very welcome. All retailer should take that advice.
No matter what Service is key - Leonel A.Claremont, CA14137Dec 18, 2023
What is that! Shit emoji in real life, did someone's service dog shit, or did someone's shit magically fall through the toilet? I'm confused. What happened to sanitation and customer satisfaction. Is this an everyday routine? Maybe Lowe's is a better hardware store I don't know.
Helpful 0Thanks 0Love this 0Oh no 0 - Jeff P.Orange, CA015Jan 31, 2024
Always agreeable. Good people work there.
Some actually know their products well.
You're going to thank me.Helpful 0Thanks 0Love this 0Oh no 0 - Arthur D.Orange, CA072Mar 26, 2024
Been having issues with location for a while. But, I figured I'd give them a shot. I've been giving them my money for over 20 years on and off. Today I went in for 6' of biodegradable rope and planed on buying a decent chop saw after. I asked for help from a very nice lady wearing a white sweatshirt and heard her reach out to get me help(she deserves her job and was very nice). However, I waited 10 mins and asked for assistance again from another employee... no one ever came to help, 20 mins wasted. The employees are more concerned about talking to each other and hitting on fellow employees. I'll never return to purchase, ill only go there to disorganized the store. There is ace hardware, McFadden and Ganahl Lumber close enough to avoid this hell hole of BS employees. Sorry self checkout girl in the white sweater, you where awesome (ur fellow employees ignored me even as they walked by and saw me pointing at the rope). Don't go here if you can avoid it
I almost just went to there tool department to get a ruler and cut it myself. But, I decided homedepot doesn't deserve my money. P.S.: store manager, get ur stuff together... you got the worst store in OC and you lost corporate a long term customer.Helpful 0Thanks 0Love this 0Oh no 0 - Kerry K.Troy, MI2704Mar 2, 2024
Good selection of cactus and succulents in a clean, well located facility with ample parking. Courteous employees.
Helpful 0Thanks 0Love this 0Oh no 0 - Jim H.Orange, CA0193Mar 10, 2024
For the most part I now shop on line and have it delivered. This store has gone completely downhill, whether it be no place to park because the fruit vendors, immigrants looking for work standing around, carts left in parking stalls. Employees attitudes used to be helpful and friendly. Now you cant find one to help if needed. I asked about why the fruit vendors were allowed on Home Depot property, the employee told me that there is nothing they can do and nothing Orange PD will do. The immigrant he said is just trying to make some money. Wow. The store on Katella is as bad or worse. North Tustin HD is surrounded by subsidized housing and immigrant problems. I should have stayed away seeing the security signs and lights. Not only has America gone down the Toilet, makes sense that Home Depot is too.
Helpful 0Thanks 0Love this 0Oh no 0 - Alan K.Orange, CA1242Feb 19, 2024
Billy was very friendly and very helpful recommending the Fiskars 12 foot pole saw and even had experience using it. The store had it in stock and at a good price.
Helpful 0Thanks 0Love this 0Oh no 0 - Allyson B.Orange, CA1315Sep 23, 2023Updated review
Everyone who I have ever encountered there has always been so helpful and patient! I couldn't have done my diy projects without them!! Just repaired and painted my fence as the latest example.
Helpful 0Thanks 0Love this 0Oh no 0Mar 3, 2014Previous reviewAlways friendly and helpful. Today after a bad experience at Lowe's the helped me pick out everything I needed and even found the fixture I wanted from the way up on top of the shelves. Will always go there now.
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