2 Bros and a Truck

On our moving blog, it describes how to be ready on moving day. Boxes that are improperly packed will crumble. If we didn’t stack any of the boxes marked fragile, then your shipment would have taken up the entire truck and we only had 13 feet to work with. There were at least 15 different sizes of boxes, which made the load slightly more difficult. We are as surprised as you that nothing broke because the boxes were packed without white paper, but the reason why nothing broke is due to how tightly we loaded the truck. A fourth mover was also added at no additional cost.

Some of the boxes were in excess of 100 lbs, (only dishpacks should weigh that heavy) which will save space and some time but is unfair to the movers and will automatically compromise the load itself. Shipping containers that are placed on big rigs and travel across the country are going to have a higher risk of damage as they travel fast over bumpy terrain.

Mistakes happen in the moving business. When a mistake does happen, we always make an attempt to make things right with the customer by offering to repair, replace or claim the item damaged.

Since the reviewer has made a number of false and exaggerated claims against me, our movers, and my business, I will address each one:

The day after the move was not a federal holiday. It is a business day and I've never received it off from any job I've had.

While disassembling the bed, the movers dropped and damaged a bed post. The customer ran upstairs and asked the movers "what broke?" and the movers calmly explained what happened.

Our movers did not lie or try to conceal any damage from the customer. There was no mention until this review of this allegation. I was immediately notified of the damage and sent a picture with the bed model and manufacturer.

The assertion that our movers attempted to hide damage from the customer is a dishonest attempt to harm our business. The customer was compensated at the end of the move with an agreement that I would replace the bed post, which they claimed was brand new. I have time-stamped documentation of the agreement.

In an attempt to replace the item, I called the manufacturer to learn that the bed set had been discontinued five years ago and couldn't be replaced.

Several days later I received a call from the customers and was told "everything is damaged." I checked in with the movers (who were assigned to this move) again and they reassured me that there was no report of any additional damage, but that the customers were very upset about the bed post. They told me the truck was loaded properly and a walk-through had been completed to make certain everything was in the right place and, of course, not damaged. The movers were thanked multiple times at the end of the move and communicated with the customer and her family in a generally positive way before they left.

I visited the residence to review and document the additional claims. After showing me the bed post the customer and her family became loud and personally insulting. I stated that I wanted to avoid conflict and come to a resolution but insisted that I needed to document all of the damage first.

The customer's relatives continued to yell and a family member made threatening gestures towards me. Out of respect for their privacy I will leave out the rest of what the customer did, but I had to leave for my own safety. On my way out the yelling and profanity continued, so I was glad to be out of there.

It's my opinion that the customer didn't want to come to any kind of agreement within reason. I assert that this review is a dishonest campaign to hurt my business and myself. Our reputation and other satisfied reviewers are in opposition to this review. I stand by our reputation and will continue to work hard so that more Connecticut residents are safely moved.

The reviewer is not a customer and is posting a duplicate 1-star review on the customer's behalf. I've flagged the review as a violation of Yelp guidelines since it amounts to two reviews for the same job. Here was my response to the review:

Mistakes happen in the moving business. When a mistake does happen, we always make an attempt to make things right with the customer by offering to repair, replace or claim the item damaged.

Since the reviewer has made a number of false and exaggerated claims against me, our movers, and my business, I will address each one:

While disassembling the bed, the movers dropped and damaged a bed post. The customer ran upstairs and asked the movers "what broke?" and the movers calmly explained what happened.

Our movers did not lie or try to conceal any damage from the customer. There was no mention until this review of this allegation. I was immediately notified of the damage and sent a picture with the bed model and manufacturer.

The assertion that our movers attempted to hide damage from the customer is a dishonest attempt to harm our business. The customer was compensated at the end of the move with an agreement that I would replace the bed post, which they claimed was brand new. I have time-stamped documentation of the agreement.

In an attempt to replace the item, I called the manufacturer to learn that the bed set had been discontinued five years ago and couldn't be replaced.

Several days later I received a call from the customers and was told "everything is damaged." I checked in with the movers (who were assigned to this move) again and they reassured me that there was no report of any additional damage, but that the customers were very upset about the bed post. They told me the truck was loaded properly and a walk-through had been completed to make certain everything was in the right place and, of course, not damaged. The movers were thanked multiple times at the end of the move and communicated with the customer and her family in a generally positive way before they left.

I visited the residence to review and document the additional claims. After showing me the bed post the customer and her family became loud and personally insulting. I stated that I wanted to avoid conflict and come to a resolution but insisted that I needed to document all of the damage first.

The customer's relatives continued to yell and a family member made threatening gestures towards me. Out of respect for their privacy I will leave out the rest of what the customer did, but I had to leave for my own safety. On my way out the yelling and profanity continued, so I was glad to be out of there.

It's my opinion that the customer didn't want to come to any kind of agreement within reason. I assert that this review is a dishonest campaign to hurt my business and myself. Our reputation and other satisfied reviewers are in opposition to this review. I stand by our reputation and will continue to work hard so that more Connecticut residents are safely moved.